Novotel will in future refuse to print the bill upon check-out
Feb 18, 2018, 4:00 pm
#18
Join Date: May 1998
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Feb 18, 2018, 6:03 pm
#20
Join Date: Jun 2007
Location: ASIA
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). In many countries its the auditor or the tax department who insist on paper trials.I know of one company which has gone paperless, though their auditor still demands it. What they do is they have a large bin at the accounts department and they ask their staff to throw all paper receipts and invoices in there. When the auditor shows up and asks for the original receipts, the Accounts Head points to the bin and tells them to look for it themselves
But I agree give guests the option of paper or soft copy. Don't impose one set rule.
Feb 18, 2018, 6:15 pm
#21
Join Date: Jan 2016
Posts: 407
It's often more than just what the accounts wants (though I mostly see dinosaurs in the accounts department ). In many countries its the auditor or the tax department who insist on paper trials.
I know of one company which has gone paperless, though their auditor still demands it. What they do is they have a large bin at the accounts department and they ask their staff to throw all paper receipts and invoices in there. When the auditor shows up and asks for the original receipts, the Accounts Head points to the bin and tells them to look for it themselves
.
). In many countries its the auditor or the tax department who insist on paper trials.I know of one company which has gone paperless, though their auditor still demands it. What they do is they have a large bin at the accounts department and they ask their staff to throw all paper receipts and invoices in there. When the auditor shows up and asks for the original receipts, the Accounts Head points to the bin and tells them to look for it themselves
.
Feb 18, 2018, 7:33 pm
#23
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Feb 18, 2018, 8:11 pm
#24
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Where local law requires a printed receipt, clearly properties will need to comply with local laws. But, throughout the vast majority of the world this is not true and the requirement is being rapidly dropped as it is not necessary, wastes paper, and creates a data protection risk.
As more and more reimbursement systems simply attach a PDF (either manually or automated) and no printed copy is ever made anywhere, the need for a paper copy is dying off rapidly and the costs associated with having printers at front desks are eliminated at the same time.
The PDF can generally be revierd online on your own device and I have yet to find a property anywhere for any hotel or chain which does not simply make the screen available for review.
Adapting to 10-year old technology seems to be behind not ahead of the times.
As more and more reimbursement systems simply attach a PDF (either manually or automated) and no printed copy is ever made anywhere, the need for a paper copy is dying off rapidly and the costs associated with having printers at front desks are eliminated at the same time.
The PDF can generally be revierd online on your own device and I have yet to find a property anywhere for any hotel or chain which does not simply make the screen available for review.
Adapting to 10-year old technology seems to be behind not ahead of the times.
Novotel Heathrow has removed its reception desk/counter in its entirety. The former reception staff now simply carry small tablet devices with them if you need to query anything. Otherwise check in is ideally completed online with a wallet with everything you need prepared before arrival and checkout (assuming the provisional invoice as correct) is contactless. Makes check in and check out very fast.
Although I prefer this type of operation in a people focused industry I would have thought offering the choice of paper or non paper check out to the guest at checkout seems sensible
Although I prefer this type of operation in a people focused industry I would have thought offering the choice of paper or non paper check out to the guest at checkout seems sensible
Feb 19, 2018, 4:03 am
#25
Join Date: Feb 2009
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My company has gone all digital for expense claims, so I do prefer digital receipts and bills so that I don't need to scan them. But this procedure at Accor is far from perfect and next time I will likely not select fast check out and request to get to see the bill in whatever form before paying.
Feb 19, 2018, 4:38 am
#26
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I stayed in an IBIS in Germany recently and had selected fast check out. I got an email with the bill attached for review early in the morning. I checked and all was fine so when leaving the hotel I just dropped my key card at the reception. About an hour later I received an email with the final bill. They had added two breakfasts to the bill, although I had booked for 1 person and had stayed alone and most importantly had not taken any breakfast. I had to call the hotel to get it rectified. They did, but it was annoying nevertheless.
This is at least what happened to me on last 2 occasions.
Feb 19, 2018, 4:48 am
#27
Join Date: Nov 2012
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This has happened to me too but if I request a paper print then they have never refused me so far.
I happen to use paperless invoice for:
- Private stays
- Without incidentals
Anything else I want a paper trail.
I happen to use paperless invoice for:
- Private stays
- Without incidentals
Anything else I want a paper trail.
Feb 19, 2018, 5:16 am
#28
Join Date: Feb 2003
Location: CT USA
Posts: 2,577
While I think this where we are headed I'm pretty sure that it won't be implemented correctly. Until they can reliably send the emails and have a way of easily disputing your charges I don't think most are going to be happy with this.
Feb 19, 2018, 9:19 am
#29
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Feb 19, 2018, 3:25 pm
#30
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in several cities in the US, Taxis are e-mailing the receipts (St. Louis, MO for instance). And you don’t have to type it each time. If you always use the same credit card, you’re-mail address is “stored”.
But you still have the option to have it printed by the driver.
But you still have the option to have it printed by the driver.