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Old Nov 25, 2017, 3:58 am
  #1  
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Join Date: Oct 2017
Posts: 56
Free and Instant Call Back

Does anyone try this before? Do they really call back?

babyjohn123 is offline  
Old Nov 25, 2017, 5:26 am
  #2  
 
Join Date: Feb 2009
Location: MAN
Programs: FB, OK+, MS, TK, Le Club, HH
Posts: 154
I've used it in the past, when I made a pay on arrival booking and then found the same room, on the same accommodation basis, approximately 30% cheaper in one of the members only sales.

Found them to be most helpful.
GlenP is offline  
Old Nov 28, 2017, 2:27 pm
  #3  
 
Join Date: Jul 2012
Location: Warsaw, Poland
Programs: A3 Gold, Le Club Gold
Posts: 210
They do call you back, but they don't work 24/7 if I remember correctly. The quality of the connection might be an issue sometimes. They might help you with a new booking, but I wouldn't expect much more.

Last year I made an online booking, but there was a problem with the payment. They could see that the payment hadn't been processed correctly, but they couldn't do anything.
testman is offline  
Old Dec 6, 2017, 2:06 pm
  #4  
 
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
Originally Posted by babyjohn123
Does anyone try this before? Do they really call back?
No, a machine calls you back and puts you on hold with the message "Your call is important to us.. etc"
harryhv is offline  
Old Dec 6, 2017, 3:56 pm
  #5  
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Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
You eventually get to speak to someone, but quality of line is very poor, but they tend to be helpful.
hotel_user is offline  
Old Jan 15, 2018, 4:38 pm
  #6  
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Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
It could be me, but they seem to have changed.Now they just ask if you are there ........ and refresh the prices on screen.....
hotel_user is offline  


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