Platinum/Gold Welcome Amenities at Accor Hotels
Sep 3, 2017, 3:00 am
#31
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
- Hotel: Sofitel Bangkok Sukhumvit
- Status: Platinum
- Welcome gift: Booked 2 rooms, so both rooms had Welcome Amenity.
- NOTE: During my previous trip, I feedback to the DOR about the Welcome Amenity and she sent up a new one asking for my opinion, I said it was good and she said she will consider implementing it, which she did. This time, she said she wanted to test 2 new amenities and ask for my opinion, thus the very generous gift of 2 amenities. I do not know however if they will be implemented but if they do, I guess it a BIG plus for us!
1st Amenity: Dessert Pizza and Fruits
Feedback: Nice but it is slightly too sweet for my tooth, might not cater to everyone's taste but it was very unique to get that as a amenity. As least the Fruits gave it a balance else it'll be too sweet.
2nd Amenity: French Biscuit with some Chocolates, Macrons and tubes of flavored Chocs, Strawberry and Vanilla
Feedback: Personally I prefer this one as it isn't too heavy like the Pizza, not too sweet as you can choose to eat the biscuit by itself.
I chose the 2nd Amenity in the end as my recommendation to the DOR.
- Status: Platinum
- Welcome gift: Booked 2 rooms, so both rooms had Welcome Amenity.
- NOTE: During my previous trip, I feedback to the DOR about the Welcome Amenity and she sent up a new one asking for my opinion, I said it was good and she said she will consider implementing it, which she did. This time, she said she wanted to test 2 new amenities and ask for my opinion, thus the very generous gift of 2 amenities. I do not know however if they will be implemented but if they do, I guess it a BIG plus for us!
1st Amenity: Dessert Pizza and Fruits
Feedback: Nice but it is slightly too sweet for my tooth, might not cater to everyone's taste but it was very unique to get that as a amenity. As least the Fruits gave it a balance else it'll be too sweet.
2nd Amenity: French Biscuit with some Chocolates, Macrons and tubes of flavored Chocs, Strawberry and Vanilla
Feedback: Personally I prefer this one as it isn't too heavy like the Pizza, not too sweet as you can choose to eat the biscuit by itself.
I chose the 2nd Amenity in the end as my recommendation to the DOR.
Sep 3, 2017, 3:33 am
#32
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
- Hotel: Sofitel Bangkok Sukhumvit
- Status: Platinum
- Welcome gift: Booked 2 rooms, so both rooms had Welcome Amenity.
- NOTE: During my previous trip, I feedback to the DOR about the Welcome Amenity and she sent up a new one asking for my opinion, I said it was good and she said she will consider implementing it, which she did. This time, she said she wanted to test 2 new amenities and ask for my opinion, thus the very generous gift of 2 amenities. I do not know however if they will be implemented but if they do, I guess it a BIG plus for us!
1st Amenity: Dessert Pizza and Fruits
Feedback: Nice but it is slightly too sweet for my tooth, might not cater to everyone's taste but it was very unique to get that as a amenity. As least the Fruits gave it a balance else it'll be too sweet.
2nd Amenity: French Biscuit with some Chocolates, Macrons and tubes of flavored Chocs, Strawberry and Vanilla
Feedback: Personally I prefer this one as it isn't too heavy like the Pizza, not too sweet as you can choose to eat the biscuit by itself.
I chose the 2nd Amenity in the end as my recommendation to the DOR.
- Status: Platinum
- Welcome gift: Booked 2 rooms, so both rooms had Welcome Amenity.
- NOTE: During my previous trip, I feedback to the DOR about the Welcome Amenity and she sent up a new one asking for my opinion, I said it was good and she said she will consider implementing it, which she did. This time, she said she wanted to test 2 new amenities and ask for my opinion, thus the very generous gift of 2 amenities. I do not know however if they will be implemented but if they do, I guess it a BIG plus for us!
1st Amenity: Dessert Pizza and Fruits
Feedback: Nice but it is slightly too sweet for my tooth, might not cater to everyone's taste but it was very unique to get that as a amenity. As least the Fruits gave it a balance else it'll be too sweet.
2nd Amenity: French Biscuit with some Chocolates, Macrons and tubes of flavored Chocs, Strawberry and Vanilla
Feedback: Personally I prefer this one as it isn't too heavy like the Pizza, not too sweet as you can choose to eat the biscuit by itself.
I chose the 2nd Amenity in the end as my recommendation to the DOR.
Who would really want to show the pizza??
Certainly a nice step.
I'm in a suite at The Park Lane HK at the moment and what I got was a bowl of fruits. I think properties need to start thinking out of the box a bit.
Sep 3, 2017, 7:06 am
#33
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Agree, the 2nd certainly is a better idea. What properties also need to realise is that in this day and age, a lot needs to be "instagram worthy". And the second one does that.
Who would really want to show the pizza??
Certainly a nice step.
I'm in a suite at The Park Lane HK at the moment and what I got was a bowl of fruits. I think properties need to start thinking out of the box a bit.
Who would really want to show the pizza??
Certainly a nice step.
I'm in a suite at The Park Lane HK at the moment and what I got was a bowl of fruits. I think properties need to start thinking out of the box a bit.
Sep 4, 2017, 1:59 am
#34
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,110
In my opinion both options looks unappealing. Where are you supposed to squeeze those tubes? Straight to your mouth? Yuck. And that pizza... I almost got sugar rush after seeing the photo. I would be happy with a bottle of wine and some cheese or macarons kind of welcome treat.
Sep 4, 2017, 4:52 am
#35
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
In my opinion both options looks unappealing. Where are you supposed to squeeze those tubes? Straight to your mouth? Yuck. And that pizza... I almost got sugar rush after seeing the photo. I would be happy with a bottle of wine and some cheese or macarons kind of welcome treat.
Sep 4, 2017, 5:05 am
#36
Join Date: Jan 2016
Posts: 407
I would prefer the second one. But i always welcome some chocolates, macarons, welcome note and a bottle of wine or sparkling wine 
most importantly, i think good properties show they are sincere (ie: remembering preferences and proactive genuine room upgrades)
most importantly, i think good properties show they are sincere (ie: remembering preferences and proactive genuine room upgrades)
Sep 4, 2017, 5:41 am
#37
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 610
- Hotel: Sofitel Bangkok Sukhumvit
- Status: Platinum
- Welcome gift: Booked 2 rooms, so both rooms had Welcome Amenity.
- NOTE: During my previous trip, I feedback to the DOR about the Welcome Amenity and she sent up a new one asking for my opinion, I said it was good and she said she will consider implementing it, which she did. This time, she said she wanted to test 2 new amenities and ask for my opinion, thus the very generous gift of 2 amenities. I do not know however if they will be implemented but if they do, I guess it a BIG plus for us!
1st Amenity: Dessert Pizza and Fruits
Feedback: Nice but it is slightly too sweet for my tooth, might not cater to everyone's taste but it was very unique to get that as a amenity. As least the Fruits gave it a balance else it'll be too sweet.
2nd Amenity: French Biscuit with some Chocolates, Macrons and tubes of flavored Chocs, Strawberry and Vanilla
Feedback: Personally I prefer this one as it isn't too heavy like the Pizza, not too sweet as you can choose to eat the biscuit by itself.
I chose the 2nd Amenity in the end as my recommendation to the DOR.
- Status: Platinum
- Welcome gift: Booked 2 rooms, so both rooms had Welcome Amenity.
- NOTE: During my previous trip, I feedback to the DOR about the Welcome Amenity and she sent up a new one asking for my opinion, I said it was good and she said she will consider implementing it, which she did. This time, she said she wanted to test 2 new amenities and ask for my opinion, thus the very generous gift of 2 amenities. I do not know however if they will be implemented but if they do, I guess it a BIG plus for us!
1st Amenity: Dessert Pizza and Fruits
Feedback: Nice but it is slightly too sweet for my tooth, might not cater to everyone's taste but it was very unique to get that as a amenity. As least the Fruits gave it a balance else it'll be too sweet.
2nd Amenity: French Biscuit with some Chocolates, Macrons and tubes of flavored Chocs, Strawberry and Vanilla
Feedback: Personally I prefer this one as it isn't too heavy like the Pizza, not too sweet as you can choose to eat the biscuit by itself.
I chose the 2nd Amenity in the end as my recommendation to the DOR.
but then it would be weird as a welcome amenity. But top marks for efforts, i thought the color palette presentation was creative. I always welcome a big fruit bowl, and if the fruits are not manageable, I will send them to the kitchen to be cut up in a nice platter. e.g. I once received a whole pineapple at a rival chain.
Sep 4, 2017, 6:35 am
#38
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Well to be very honest (Not trying to defend the hotel here but understanding their point of reasoning), I actually asked the DOR why they do not offer a Bottle of wine like their sister properties and reasoned that MANY Platnium member world appreciate that alot. However, she mentioned that if the Hotel does offer a bottle of wine, what kind of wine will they be offering to Platinum Guest? A affordable table wine perhaps? Will the guest enjoy a bottle of table quality wine? (typed it out in my own words of the conversation)
As wines in Bangkok are not per say low-cost and I do agree with her on that point. So I told her I understand but indeed hinted again that a bottle of wine and some macrons/chocolates would be good enough for many of us.
Sep 4, 2017, 7:10 am
#39
Join Date: Jan 2016
Posts: 407
Who would't. Well to be very honest (Not trying to defend the hotel here but understanding their point of reasoning), I actually asked the DOR why they do not offer a Bottle of wine like their sister properties and reasoned that MANY Platnium member world appreciate that alot.
However, she mentioned that if the Hotel does offer a bottle of wine, what kind of wine will they be offering to Platinum Guest? A affordable table wine perhaps? Will the guest enjoy a bottle of table quality wine? (typed it out in my own words of the conversation)
As wines in Bangkok are not per say low-cost and I do agree with her on that point. So I told her I understand but indeed hinted again that a bottle of wine and some macrons/chocolates would be good enough for many of us.
Well to be very honest (Not trying to defend the hotel here but understanding their point of reasoning), I actually asked the DOR why they do not offer a Bottle of wine like their sister properties and reasoned that MANY Platnium member world appreciate that alot.However, she mentioned that if the Hotel does offer a bottle of wine, what kind of wine will they be offering to Platinum Guest? A affordable table wine perhaps? Will the guest enjoy a bottle of table quality wine? (typed it out in my own words of the conversation)
As wines in Bangkok are not per say low-cost and I do agree with her on that point. So I told her I understand but indeed hinted again that a bottle of wine and some macrons/chocolates would be good enough for many of us.
i frankly like Sofitel BKK macarons. As mentioned, it's the thought that counts. For example, although Mercure Sapppro only offered some nice Royce milk chocolates and sparkling water, benefits were proactively given, that's very much what I would expect. Just don't give it grudgingly.
Sep 7, 2017, 1:40 am
#40
Join Date: Oct 2014
Posts: 174
To add, expect this treatment in SEA especially Accorhotels in Thailand only. Never receive or get acknowledge anywhere else except Bahrain as a "true' Platinum member by actual stay. Worst being in Paris where Accor home is.
Sep 8, 2017, 12:44 am
#41
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,605
I got a bathrobe with my name embroidered. Best gift I've ever received from a hotel
Sep 8, 2017, 7:04 am
#42
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Ah yes, forgot to mention, since I was staying over LeClub AccorHotels Day which is on the 28th of August, the hotel gave all Platinum members an embroidered bathrobe as a gift. I'll agree, best gift I ever gotten so far!
Sep 8, 2017, 4:10 pm
#43
Join Date: Mar 2011
Programs: BA exec, HHonors Diamond
Posts: 556
Hotel: Novotel Centrum Wroclaw
Status: Gold
Gift: hand written welcome, Haribo teddy Bears, Peanuts, Chocolates, Box Hotel Cookies and Apple Juice
Status: Gold
Gift: hand written welcome, Haribo teddy Bears, Peanuts, Chocolates, Box Hotel Cookies and Apple Juice
Sep 9, 2017, 12:20 am
#44
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
WTB .. What The Bathrobe!
This thread seems redundant as the info the OP is looking for is provided ITT (cf. question: "What about welcome drinks, welcome amenities or any other special perks?")
Just kidding -- (maybe) .. I'll post my pics later
p/s Which hotel were u guys at? Can we see a pic, please?
It was definitely a really nice gift ..
Sep 9, 2017, 12:29 am
#45
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
Hotel Name: Sofitel KL Damansara
Status: Platinum
Status: Platinum