Platinum/Gold Welcome Amenities at Accor Hotels
Jan 1, 2019, 4:55 pm
#391
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
About Club Millesime, Sofitel Damansara Kuala Lumpur
I just heard about new policies starting today which may be related to your comment above:
Starting today:
1. No Gold members will have access to the Club at any time during the day
2. No children under 12 (including babies) will have access to the Club at any time during the day
3. A stricter dress code will be imposed in writing (smart casual I presume) . . . apparently there have been guests entering the Lounge in slippers and shorts
The Lounge does not have a huge amount of seating so all of this makes sense to me, especially during peak seasons like the one you experienced.
Starting today:
1. No Gold members will have access to the Club at any time during the day
2. No children under 12 (including babies) will have access to the Club at any time during the day
3. A stricter dress code will be imposed in writing (smart casual I presume) . . . apparently there have been guests entering the Lounge in slippers and shorts
The Lounge does not have a huge amount of seating so all of this makes sense to me, especially during peak seasons like the one you experienced.
Jan 1, 2019, 8:20 pm
#392
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, AA Gold, HH Dia, PC Plat, ALL Sil, MR Gold
Posts: 4,550
Didn't take a picture but at the Sofitel Bangkok Sukhumvit, and as mentioned above, I received a small basket with three bite-size chocolates and another small basket with about 8 small (marble sized) marzipan candies along with a hand-written note from the GM. Quite underwhelming and surprisingly, no fruit was provided.
Jan 1, 2019, 9:00 pm
#393
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
About Club Millesime, Sofitel Damansara Kuala Lumpur
I just heard about new policies starting today which may be related to your comment above:
Starting today:
1. No Gold members will have access to the Club at any time during the day
2. No children under 12 (including babies) will have access to the Club at any time during the day
3. A stricter dress code will be imposed in writing (smart casual I presume) . . . apparently there have been guests entering the Lounge in slippers and shorts
The Lounge does not have a huge amount of seating so all of this makes sense to me, especially during peak seasons like the one you experienced.
I just heard about new policies starting today which may be related to your comment above:
Starting today:
1. No Gold members will have access to the Club at any time during the day
2. No children under 12 (including babies) will have access to the Club at any time during the day
3. A stricter dress code will be imposed in writing (smart casual I presume) . . . apparently there have been guests entering the Lounge in slippers and shorts
The Lounge does not have a huge amount of seating so all of this makes sense to me, especially during peak seasons like the one you experienced.
I agree with 2 of the 3 conditions. 2nd condition is a very bad idea. It reminds me of Hong Kong Pullman policy. When you either paid for the lounge with the room you booked or you earnt it by getting plat membership (sometimes both in my case apply at 1 stay) I will be very angry to not be given access at any time of the day. Gold members is okay because they recieved this as a bonus above the usual Accor benefits. Also it is easy to correct what you are wearing. But you can't throw children away or leave them in the room. At the end of the day if the lounge is too busy they should reduce the number of club rooms as they underestimated how often people would use the lounge.
Jan 1, 2019, 9:22 pm
#394
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
I agree with 2 of the 3 conditions. 2nd condition is a very bad idea. It reminds me of Hong Kong Pullman policy. When you either paid for the lounge with the room you booked or you earnt it by getting plat membership (sometimes both in my case apply at 1 stay) I will be very angry to not be given access at any time of the day. Gold members is okay because they recieved this as a bonus above the usual Accor benefits. Also it is easy to correct what you are wearing. But you can't throw children away or leave them in the room. At the end of the day if the lounge is too busy they should reduce the number of club rooms as they underestimated how often people would use the lounge.
some of the hotel lounge only restrict child during happy hour, this i still can still tolerate, but if they decided to go with whole day no kids policy then might not be family friendly.
Jan 1, 2019, 9:35 pm
#395
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
I will keep my eyes open and report on whether the kids policy is enforced or the extent to which it is enforced.
Come to think of it I saw a little child at breakfast time who was under 12.
Please give me a few days to see what actually happens.
Low occupancy at the moment and school holidays ended yesterday here but I will pay attention over the weekend.
The Club Manager is off today but I will double check the policy with her tomorrow.
Come to think of it I saw a little child at breakfast time who was under 12.
Please give me a few days to see what actually happens.
Low occupancy at the moment and school holidays ended yesterday here but I will pay attention over the weekend.
The Club Manager is off today but I will double check the policy with her tomorrow.
Jan 2, 2019, 12:32 am
#396
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Apologies to everyone ....
i just spoke to a more more senior Club Millesime staff member in Sofitel Damansara and was told the following:
The policy about no longer allowing Gold members access to the Lounge is correct but the starting date has not been confirmed according to this person.
The new policy about appropriate clothing is also confirmed but will not be enforced until new Welcome Letters and/or signage at Club entrance are ready.
The controversial one ..... the policy on children is still under discussion.
There are three little kids in the Lounge as I type this.
The Hotel Manager will be back next week and I think she will be the best person to ask about this topic as to when or if it will actually take place, and with what actual restrictions.
My original post was premature.
One more Lounge related issue: The ashtrays have been removed from the small open area just outside the Lounge and that area has been designated a no-smoking area as of now, following the Malaysian Government directive which came into effect yesterday, I think.
i just spoke to a more more senior Club Millesime staff member in Sofitel Damansara and was told the following:
The policy about no longer allowing Gold members access to the Lounge is correct but the starting date has not been confirmed according to this person.
The new policy about appropriate clothing is also confirmed but will not be enforced until new Welcome Letters and/or signage at Club entrance are ready.
The controversial one ..... the policy on children is still under discussion.
There are three little kids in the Lounge as I type this.
The Hotel Manager will be back next week and I think she will be the best person to ask about this topic as to when or if it will actually take place, and with what actual restrictions.
My original post was premature.
One more Lounge related issue: The ashtrays have been removed from the small open area just outside the Lounge and that area has been designated a no-smoking area as of now, following the Malaysian Government directive which came into effect yesterday, I think.
Last edited by Kobetraveller; Jan 2, 2019 at 12:51 am
Jan 2, 2019, 1:48 am
#397
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
Apologies to everyone ....
i just spoke to a more more senior Club Millesime staff member in Sofitel Damansara and was told the following:
The policy about no longer allowing Gold members access to the Lounge is correct but the starting date has not been confirmed according to this person.
The new policy about appropriate clothing is also confirmed but will not be enforced until new Welcome Letters and/or signage at Club entrance are ready.
The controversial one ..... the policy on children is still under discussion.
There are three little kids in the Lounge as I type this.
The Hotel Manager will be back next week and I think she will be the best person to ask about this topic as to when or if it will actually take place, and with what actual restrictions.
My original post was premature.
One more Lounge related issue: The ashtrays have been removed from the small open area just outside the Lounge and that area has been designated a no-smoking area as of now, following the Malaysian Government directive which came into effect yesterday, I think.
i just spoke to a more more senior Club Millesime staff member in Sofitel Damansara and was told the following:
The policy about no longer allowing Gold members access to the Lounge is correct but the starting date has not been confirmed according to this person.
The new policy about appropriate clothing is also confirmed but will not be enforced until new Welcome Letters and/or signage at Club entrance are ready.
The controversial one ..... the policy on children is still under discussion.
There are three little kids in the Lounge as I type this.
The Hotel Manager will be back next week and I think she will be the best person to ask about this topic as to when or if it will actually take place, and with what actual restrictions.
My original post was premature.
One more Lounge related issue: The ashtrays have been removed from the small open area just outside the Lounge and that area has been designated a no-smoking area as of now, following the Malaysian Government directive which came into effect yesterday, I think.
Jan 2, 2019, 2:08 am
#398
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
One month. Will keep my eyes open for actual implementation of any of these three policies.
By the way, on the children issue .... I just noticed a GM response from nearby Pullman Bangsar on TripAdvisor stating that children under 12 are not allowed into the Club Lounge there during Cocktail hours due to alcohol being served.
I will be there next month and will look to see if that is really the case.
On my previous visits that Lounge has always been very empty at peak times but no doubt very busy at other times.
By the way, on the children issue .... I just noticed a GM response from nearby Pullman Bangsar on TripAdvisor stating that children under 12 are not allowed into the Club Lounge there during Cocktail hours due to alcohol being served.
I will be there next month and will look to see if that is really the case.
On my previous visits that Lounge has always been very empty at peak times but no doubt very busy at other times.
Jan 2, 2019, 2:15 am
#399
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
One month. Will keep my eyes open for actual implementation of any of these three policies.
By the way, on the children issue .... I just noticed a GM response from nearby Pullman Bangsar on TripAdvisor stating that children under 12 are not allowed into the Club Lounge there during Cocktail hours due to alcohol being served.
I will be there next month and will look to see if that is really the case.
On my previous visits that Lounge has always been very empty at peak times but no doubt very busy at other times.
By the way, on the children issue .... I just noticed a GM response from nearby Pullman Bangsar on TripAdvisor stating that children under 12 are not allowed into the Club Lounge there during Cocktail hours due to alcohol being served.
I will be there next month and will look to see if that is really the case.
On my previous visits that Lounge has always been very empty at peak times but no doubt very busy at other times.
Jan 2, 2019, 6:32 am
#400
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,581
Pullman G, Bangkok
Jan 2, 2019, 7:51 am
#401
Join Date: Sep 2016
Location: Canberra Australia
Programs: AccorPlus Plat
Posts: 120
I can confirm this, no child policy for cocktail hour, we could not even book the meeting room (executive meeting, very important to negotiate Xmas presents with my 5yo son) for two hours (so that we could attend together) my child is executive lounge educated, I appreciate that children can be a distraction, and an exception for one means exception for all, however their meeting room is separated and enclosed, I personally could not see the harm. Further, the lounge was not busy and included two children 12+ that were more vocal than my son!
Jan 2, 2019, 1:55 pm
#402
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
I can confirm this, no child policy for cocktail hour, we could not even book the meeting room (executive meeting, very important to negotiate Xmas presents with my 5yo son) for two hours (so that we could attend together) my child is executive lounge educated, I appreciate that children can be a distraction, and an exception for one means exception for all, however their meeting room is separated and enclosed, I personally could not see the harm. Further, the lounge was not busy and included two children 12+ that were more vocal than my son!
I am happy our upcoming stay at the Macau Sofitel I think does not have this policy.
Jan 2, 2019, 4:07 pm
#403
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Even during happy hours they should allow children but reserve family friendly zones away from where the alcohol is served. Also if they can't do this they should offer free room service to deliver food and drinks (within the happy hour) so the family can still enjoy their stay.
I am happy our upcoming stay at the Macau Sofitel I think does not have this policy.
I am happy our upcoming stay at the Macau Sofitel I think does not have this policy.
Jan 3, 2019, 3:07 am
#404
Join Date: Mar 2016
Location: MEL
Programs: QF GA NZ WN. Accor+ Bonvoy IHC
Posts: 250
Mercure Hyde Park London.
Zippo, nada, nothing. No upgrade either...but it is over the New Year period.
Platinum member.
Zippo, nada, nothing. No upgrade either...but it is over the New Year period.
Platinum member.