CanadaDH

I haven't been able to view my bookings in my account for at least the past three days. I keep getting this message...



Thinking it might just be my computer, I tried it on my work desktop, my work laptop, and in the app on my phone, and can't view them on any device. Is it just my account, or is this more widespread?

SkyteamEP

Works for me

nrouxel

same for me. I can not cancel my booking

Goldorak

works for me. I canceled a booking on monday from the append I just looked again and it's OK.

CanaryWharf

I haven’t been able to access my bookings either since Saturday. Tried on my laptop and my phone (both app and mobile browser), no luck.

siw

I have not been able to see my ALL reservations since before the weekend (5 days ago) on the iPhone app, personal laptop or office PC.

Also making an ALL website booking fails after the payment verification step using the bank app verification and the text message code verification. Have some bookings to make and can do those for the 6000 Reward Points offer.

Has the ALL IT system for bookings etc. been knackered over the weekend? I''m doing all this from the UK.

CanadaDH

I tried with my wife's account, and I can see her bookings just fine. I still can't see my own. Tried the app, three different computers, and multiple browsers. Tried clearing all cookies and history. I submitted a support ticket, so I expect the problem will get investigated by 2025, at which point, I'll receive a reply that I'm just imagining the entire problem.

nrouxel

I also tried my wife's account, and I also can see her bookings just fine.
Is it the week without a man at accor ?

CanaryWharf

Seems like they still haven’t fixed the issue. I am able to make new bookings, but not to view/manage/cancel them.

schauschun

same hear. not works on (since thuesday) different browser (windows desktop) mobile side or android app.

CanadaDH

I did receive a reply back from Customer Care...



But no fix yet.

rangerss75

Same for me. I always make flexible bookings to have a guaranteed base price and at least half the time the price comes down, so I need to cancel and rebook. I have maybe 30 hotels booked over the next six months.

I phoned the Platinum line and got a very helpful guy who has reported it to the IT department. He knew that this affects some customers and not others. He said IT were very slow and rarely dealt with the issue in less than a week; it mostly takes two weeks!

More worrying, was that he could only see the next three bookings (all in the next two weeks)! So I said I hoped IT would hurry up as,otherwise, I have no way of cancelling bookings. I also had not received an email confirmation of one booking made yesterday - so had no reference - so he sent me that; the "system" had apparently decided to "reject" sending a confirmation email for that booking! Finally, he said that if I did need to cancel and rebook, he could do that for me, as they had other ways of tracing a booking (through the hotel name and date). In fact he had to use such a way to access the booking for which I hadn't received an email confirmation.

IT at accor is poor, to say the least. The guy told me they frequently complained about it to the corporate office.

ricardojrsousa

Same here. 4 upcoming stays — one to cancel — can't access any. been days now... It's maddening.

siw

The ALL iPhone app is now showing all my upcoming, past and cancelled resevrvations. So it is fixed for me and no app updated version download required.

CanadaDH

My account was fixed this morning. I can again see my bookings!