Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Apr 5, 2021, 3:17 am
#872
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Apr 9, 2021, 12:02 am
#873
Join Date: May 2014
Location: Perth Western Australia
Programs: Hilton Diamond, Accor Platinum, Wyndham Diamond, Bestwestern Diamond & Hyatt Platinum
Posts: 99
Getting this today when trying to book...
It's time for an update
We are sorry, accorplus.com is currently down for fine tuning.
We expect to be back soon. Thank you for your patience.
Visit us on Facebook.
It's time for an update
We are sorry, accorplus.com is currently down for fine tuning.
We expect to be back soon. Thank you for your patience.
Visit us on Facebook.
Apr 17, 2021, 11:03 am
#874
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
The latest version of the app now works for saving credit cards for dining points.
However, the web site is now giving me this if I try to do any searches:
Would you like to try a new search?
However, the web site is now giving me this if I try to do any searches:
Oops!
Sorry, we cannot answer to your request due to a technical issue.Would you like to try a new search?
Apr 24, 2021, 9:28 pm
#875
Join Date: Nov 2019
Location: France
Programs: ALL Platinum, Flying Blue Platinum, Marriot Bonvoy Platinum Elite, Hilton Honors Gold
Posts: 52
As mentioned in another post, apps and website was down again in APAC yesterday.
I just called the China Accor hotline to make a booking. Apparently there is a system upgrade in France being done. Log-in in apps and website is working again, but when I wanted to book four nights via hotline today, they told me that suite night upgrades cannot be used right now due to system upgrade...
So frustrating, The suite night upgrade process is already such an unpleasant one. Each time it takes 5 minutes of waiting, validating credentials, etc., until the operator in the hotline is ready to take the booking, and in the end you are told that this was all in vain, as due to system issues the request cannot be taken :/
I just called the China Accor hotline to make a booking. Apparently there is a system upgrade in France being done. Log-in in apps and website is working again, but when I wanted to book four nights via hotline today, they told me that suite night upgrades cannot be used right now due to system upgrade...
So frustrating, The suite night upgrade process is already such an unpleasant one. Each time it takes 5 minutes of waiting, validating credentials, etc., until the operator in the hotline is ready to take the booking, and in the end you are told that this was all in vain, as due to system issues the request cannot be taken :/
Apr 30, 2021, 9:00 pm
#876
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,836
Has the website removed online points redemption rates or have all hotels gotten rid of points redemption rates? I can't seem to find a way to use my points on any hotel booking online anywhere. This is including hotels I know I have previously redeemed points at.
I checked hotels in Dubai, Buenos Aires, Luxembourg, etc - can't find any points redemption options. E.g. Novotel Dubai Diera City Center was the one I was eyeing.
I'm abroad travelling so really don't want to call in. Do hotels honor using your points for 40euro vouchers, I've never tried that does it work easily?
I checked hotels in Dubai, Buenos Aires, Luxembourg, etc - can't find any points redemption options. E.g. Novotel Dubai Diera City Center was the one I was eyeing.
I'm abroad travelling so really don't want to call in. Do hotels honor using your points for 40euro vouchers, I've never tried that does it work easily?
First time I ever have this situation.
Apr 30, 2021, 10:18 pm
#877
Join Date: Aug 2017
Posts: 1,610
Turned out that I had to do the thing about emailing my id etc, read a few more posts by me and responses to it.
May 13, 2021, 10:08 am
#878
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Again, logging into the Accor mobile app on Android does not seem to work at this time.
Still getting the "incorrect password" notice while I could successfully log in at the website on my desktop.
Still getting the "incorrect password" notice while I could successfully log in at the website on my desktop.
May 16, 2021, 3:22 pm
#882
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,836
May 25, 2021, 3:27 pm
#884
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
Now when booking it says 'I become a ALL - Accor Live Limitless member I sign up as a member and accept blabla' even tho i am already a member and logged in pfff.
May 26, 2021, 6:25 am
#885
Join Date: May 1998
Location: australia
Posts: 5,762
Not only that, but the rates I am being shown are only the highly inflated Flexible General Public rate. I am not being offered the Accor Plus member rates or the corporate rate.