Accorhotels websites inconsistencies, scams, bugs and…I don’t know what else…
Jun 19, 2020, 7:39 am
#766
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,923
Do they want me to book a room or not, getting all kinds of errors when I try to book (happened last week as well).On the webpage I get stuck at this screen where my details never load...if I confirm, I get the very professional message! Cleared cookies, Chrome, Firefox, Edge all nada
Oops!
Sorry, we cannot answer to your request due to a technical issue.
Jun 19, 2020, 10:24 am
#767
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 966
I could not replicate the above.
The best I could do is shown below.
Sometimes the "public" rate does not include taxes etc - that are then added on booking payment, where as the member rate does.
It is a sharp practice to exclude taxes on a public rate when people are comparing hotels and rates.
The best I could do is shown below.
Sometimes the "public" rate does not include taxes etc - that are then added on booking payment, where as the member rate does.
It is a sharp practice to exclude taxes on a public rate when people are comparing hotels and rates.
22nd to 25th july : public rate : 264€, member rate : 251€
27th to 30th july : public rate : 228€, member rate : 231€
Jun 19, 2020, 4:18 pm
#768
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,141
Jun 22, 2020, 7:00 am
#770
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,610
Plus ça change, alors.
But I am beginning to think that even Accor is better than Hilton at the moment. Could they not have used their COVID time to really try and get some of these issues sorted out?
But I am beginning to think that even Accor is better than Hilton at the moment. Could they not have used their COVID time to really try and get some of these issues sorted out?
Jun 22, 2020, 11:26 pm
#772
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,581
Jun 23, 2020, 9:37 am
#773
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,923
can you send a mobile screenshot, can you send a PC screenshot, can you send a screenshot with the hotel and dates, all different emails replies over three days. Not like they could have asked for everything all at once.
If it wasn't Montebello I would have booked somewhere else by now, given them a couple more days.
Jun 25, 2020, 4:48 am
#774
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,923
3 days since the last email asking for screenshots for the third time. I found other accommodations in the area.
I guess deleting my account was just a warm-up for Accor IT in 2020. I had already started steering my spend to other hotel groups but this is the last drop in the bucket. It shouldn't take over a week to book a room. It even fails when I am logged out and I fill in the details manually with different credit card.
Too complicated to deal with this company, they finally got me.
EDIT: I guess email support gave up as well because no more follow-up, workaround, suggestions 4 days later.
I guess deleting my account was just a warm-up for Accor IT in 2020. I had already started steering my spend to other hotel groups but this is the last drop in the bucket. It shouldn't take over a week to book a room. It even fails when I am logged out and I fill in the details manually with different credit card.
Too complicated to deal with this company, they finally got me.
EDIT: I guess email support gave up as well because no more follow-up, workaround, suggestions 4 days later.
Last edited by Admiral Ackbar; Jun 26, 2020 at 6:06 am
Jun 25, 2020, 5:48 am
#775
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,581
Nothing ever changes....
Jul 15, 2020, 7:23 am
#777
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,581
Jul 16, 2020, 6:59 pm
#778
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,923
Same here, I have directed all future spend away from Accor since I cannot book anything (same problem as above on multiple PCs and configs). I know I could probably call in and get it fixed but why would I?
Jul 17, 2020, 6:36 pm
#779
Join Date: Dec 2017
Posts: 4
Cancelling a points booking
Does anyone have any experience of cancelling an Accor booking made with points? I had a one night stay, it cost 2,000 points plus around £11 GBP. it said cancellable up to 3 days before and I've cancelled it five days before. Oddly though, the webpage when i cancelled stated "points haven't been returned to your account" and no mention of the £11 GBP. Does anyone know if this is just due to Accor's dodgy, terrible I. T. and i will get the points and cash back automatically? Thanks
Jul 18, 2020, 2:33 am
#780
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
Does anyone have any experience of cancelling an Accor booking made with points? I had a one night stay, it cost 2,000 points plus around £11 GBP. it said cancellable up to 3 days before and I've cancelled it five days before. Oddly though, the webpage when i cancelled stated "points haven't been returned to your account" and no mention of the £11 GBP. Does anyone know if this is just due to Accor's dodgy, terrible I. T. and i will get the points and cash back automatically? Thanks