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Accor buys private concierge service John Paul
AccorHotels announces today it has begun exclusive negotiations for the acquisition of John Paul, the leading player in premium customer and employee loyalty services. The company’s Enterprise Value should be close to 150 million dollars i.e. a 2017e EV/EBITDA multiple of c. 11X. Accorhotels should acquire about 80% of John Paul, the remaining stake being kept by David Amsellem, the founder of the company, who will remain as CEO. https://www.johnpaul.com/uk_en |
Thanks for the info Starflyergold
What could this mean in practice ? A dedicated concierge service available to top tier members of LCAH ? |
Originally Posted by Goldorak
(Post 26976910)
Thanks for the info Starflyergold
What could this mean in practice ? A dedicated concierge service available to top tier members of LCAH ? Maybe even a dedicated LCAH CS? |
@gilbertaue - Now you are dreaming... :)
It would be nice if as Platinum you get a discount on the service or some benefits. However dedicated CS I think would be a dream... |
Originally Posted by craigc
(Post 26979882)
@gilbertaue - Now you are dreaming... :)
It would be nice if as Platinum you get a discount on the service or some benefits. However dedicated CS I think would be a dream... |
Seems like Accor has an impressively forward-looking and transformational strategy, but as a person who is likely to keep staying at traditional hotels, I'd rather they focused on improving their core business in terms of consistency of experience and coverage.
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Investments in loyalty will also pay off next year – its acquisition of John Paul for instance is to provide concierge services for its members. Accor is also rolling up the three loyalty programmes of Fairmont Raffles, Movenpick and Mantra into Le Club. He’s also excited about the acquisitions of lifestyle brands such as 25 hours, SBE and Mama Shelter. “These brands are right on point and the right time for the Asia market.” https://www.webintravel.com/as-accor...4-7290dce95337 |
Originally Posted by gilbertaue
(Post 30424500)
So true! I want streamline with the, thank you for your patronage, let's make your stay memorable, personal touch. |
Would be interesting if Accor create new Ambassador tier for their lcah member above platinums |
Originally Posted by gilbertaue
(Post 30424500)
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Originally Posted by kaizen7
(Post 30425023)
Would be interesting if Accor create new Ambassador tier for their lcah member above platinums |
Originally Posted by starflyergold
(Post 30425228)
Well Le Paul is not (yet) paying off, definitely not on the financials. It reports some ongoing losses and on providing more (or any) customer service we are all still waiting.....
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Amazing ! i will have more than 1 Apple as Platinum welcome gift 👍 |
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Originally Posted by gilbertaue
(Post 30428420)
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