Accor Plus
Nov 26, 2018, 8:34 pm
#226
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,828
I am very happy to hear this !
I have been waiting two months for a reply to one particular issue regarding Places. They replied immediately to my first email requesting more information so I sent several screenshots but have heard nothing back.
I have been thinking about following up but have been too lazy, and also because I keep hoping that the issue will automatically resolve itself as I do more Validated checkins.
This post inspires me to try again, and I have also been thinking of working through Amy which I have not done before.
I have been waiting two months for a reply to one particular issue regarding Places. They replied immediately to my first email requesting more information so I sent several screenshots but have heard nothing back.
I have been thinking about following up but have been too lazy, and also because I keep hoping that the issue will automatically resolve itself as I do more Validated checkins.
This post inspires me to try again, and I have also been thinking of working through Amy which I have not done before.
I have made hell of complained on why A+ member cannot make use as regular channel. Their argument that Accor CS may not be familiar with A+ benefit. My counter argument, some request is very generic. If the request is account specific, Accor CS should tranfer it to A+ and A+ should pick up from there.
I hope they will listen to it and start making changing, although I will not benefit from it.
Nov 27, 2018, 2:14 am
#227
Suspended
Join Date: Sep 2017
Programs: M&S, Radisson
Posts: 758
@lingua101: As a new A+ member, I already ran into this problem with responsibilities myself. I find processes ineffective, too.
And this gets me right back to the bigger picture: It's unbelievable that Accor can have such poor customer service, considering they're in the services industry. If it weren't for a decent number of nice properties in Asia plus a few near-monopolies in B/C locations in Europe, I would have said goodbye to Accor a long time ago.
And this gets me right back to the bigger picture: It's unbelievable that Accor can have such poor customer service, considering they're in the services industry. If it weren't for a decent number of nice properties in Asia plus a few near-monopolies in B/C locations in Europe, I would have said goodbye to Accor a long time ago.
Dec 28, 2018, 9:50 pm
#229
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
but, my friend that renewed his card this month got nothing. we asked the malaysia sales agent he told us the moleskin notebook only got limited stock, only will give out if we request for it..
so, basically i can say different sales agent different member treatment.
Dec 29, 2018, 3:03 am
#230
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
Yes. I received the Moleskin notebook last week from Accor Plus. It was a surprise since this is the first time I received this gift from Accor Plus even though I have Platinum status for around 10 years.
Dec 29, 2018, 3:11 am
#231
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
I did not request for the notebook so I am not sure why the Malaysian sales agent said that we have to request to get it.
In fact, Accor sent me 2 Platinum member cards. First card received 2 weeks after my renewal (which was in November), the standard membership package. Then last week (December) Accor sent me this Moleskin notebook together with another Platinum member card. So I ended up with 2 Platinum cards right now.
In fact, Accor sent me 2 Platinum member cards. First card received 2 weeks after my renewal (which was in November), the standard membership package. Then last week (December) Accor sent me this Moleskin notebook together with another Platinum member card. So I ended up with 2 Platinum cards right now.
one of my friend in malaysia recently achieved platinum status, got his new card together with moleskin notebook.
but, my friend that renewed his card this month got nothing. we asked the malaysia sales agent he told us the moleskin notebook only got limited stock, only will give out if we request for it..
so, basically i can say different sales agent different member treatment.
but, my friend that renewed his card this month got nothing. we asked the malaysia sales agent he told us the moleskin notebook only got limited stock, only will give out if we request for it..
so, basically i can say different sales agent different member treatment.
Dec 29, 2018, 7:06 am
#232
Join Date: Sep 2015
Programs: Accor Platinum, IHG DA
Posts: 664
I did not request for the notebook so I am not sure why the Malaysian sales agent said that we have to request to get it.
In fact, Accor sent me 2 Platinum member cards. First card received 2 weeks after my renewal (which was in November), the standard membership package. Then last week (December) Accor sent me this Moleskin notebook together with another Platinum member card. So I ended up with 2 Platinum cards right now.
In fact, Accor sent me 2 Platinum member cards. First card received 2 weeks after my renewal (which was in November), the standard membership package. Then last week (December) Accor sent me this Moleskin notebook together with another Platinum member card. So I ended up with 2 Platinum cards right now.
Jan 7, 2019, 11:12 pm
#233
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,227
I had a marketing call today from someone at Accor Plus, wanting me to join. I let her ramble on a little and then informed her that I'm already a member. Is there nothing Accor's IT gets right? The whole annoying rigmarole of changing card numbers when you join Accor Plus should guarantee that everyone can tell.
Jan 8, 2019, 7:35 am
#235
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
I had a marketing call today from someone at Accor Plus, wanting me to join. I let her ramble on a little and then informed her that I'm already a member. Is there nothing Accor's IT gets right? The whole annoying rigmarole of changing card numbers when you join Accor Plus should guarantee that everyone can tell.
Jan 8, 2019, 8:23 am
#236
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,227
Jan 22, 2019, 12:55 am
#237
Join Date: Oct 2014
Programs: Accor
Posts: 11
I understand that when i book with Accorplus when my membership is still valid, for a date where my membership is already expired the hotel adjust the pricing.
Does this count the other way around, that when I book without accorplus and I join the membership before arrive at the already booked hotel, do I get the 10% refunded ?
Any input or experience in this ?
Does this count the other way around, that when I book without accorplus and I join the membership before arrive at the already booked hotel, do I get the 10% refunded ?
Any input or experience in this ?
Jan 29, 2019, 11:06 pm
#238
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
I received the moleskin notebook when I attained platinum.
Interestingly, I was given the new style card with the moleskin notebook pack, but received the old style card when I renewed my Accor Plus membership a few weeks later.
Interestingly, I was given the new style card with the moleskin notebook pack, but received the old style card when I renewed my Accor Plus membership a few weeks later.
