No longer recognising status with 3rd party booking?
Jan 21, 2016, 1:49 pm
#1
Original Poster
Join Date: Nov 2015
Posts: 40
No longer recognising status with 3rd party booking?
Booked Sofitel Gatwick through lastminute.com (Secret Hotel), but when I arrived this evening informed they couldn't recognise my Platinum status for upgrade, lounge, late checkout etc.
According to the desk there was a memo of some description 3-4 days ago. Had no problem at the Sofitel Heathrow 2 weeks ago.
I don't have an issue with this, however it was a nice perk, it's just a bit of a shame. Anyone else found this?
According to the desk there was a memo of some description 3-4 days ago. Had no problem at the Sofitel Heathrow 2 weeks ago.
I don't have an issue with this, however it was a nice perk, it's just a bit of a shame. Anyone else found this?
Jan 22, 2016, 9:40 am
#4
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,447
In fairness, what may indeed be new is strict(-er) enforcement of the T&C.
In recent years there have been several reports of the LHR T5 Sofitel extending status benefits to guests who have booked through third party sites (as well as a few posts complaining that benefits were not given).
If the owner of the London airport Sofitels really has instructed staff to be stricter on this, that's worth reporting here.
In recent years there have been several reports of the LHR T5 Sofitel extending status benefits to guests who have booked through third party sites (as well as a few posts complaining that benefits were not given).
If the owner of the London airport Sofitels really has instructed staff to be stricter on this, that's worth reporting here.
Jan 23, 2016, 3:42 am
#5
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,909
Jan 23, 2016, 4:34 am
#6
Join Date: Jul 2008
Location: HAJ
Programs: Lufthansa FTL, HHonors Gold, Le Club Accorhotels Platinum
Posts: 677