Physical Le Club Cards

Old Oct 27, 15, 8:31 pm
  #1  
Original Poster
 
Join Date: Sep 2014
Location: Auckland - New Zealand
Programs: NZ*G,Accor-Gold
Posts: 232
Physical Le Club Cards

When I first joined Le Club I got a physical Blue Classic Card and since then I have gone to Silver and then to Gold over the last 9 months and I've been on Gold for about 3 months. Should they send out a new card or have they stopped sending out physical cards these days and gone to the fancy electronic way now:-)
Craig Whitmore is offline  
Old Oct 27, 15, 9:12 pm
  #2  
 
Join Date: Apr 2015
Location: RTW
Programs: Le Club Accorhotels Plat. Hilton Diamond. Hyatt Diamond. BA Gold
Posts: 37
You should be getting a new card for each tier. The card number will differ very slightly and you need to bin the old one.

If you have not received your Gold card get in touch with them!
jimig is offline  
Old Oct 27, 15, 11:20 pm
  #3  
 
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
It's strange that you're missing not 1 but 2 cards. Definitely let them know, although I would also check the address in the online profile before doing so.

The numbers are slightly different, but they're all linked to the same account, and your status will still be reflected correctly. Also, when booking online, as long as you have logged in, your status will be applied to the booking as well.
Awesom Andy is offline  
Old Oct 28, 15, 12:48 am
  #4  
 
Join Date: Sep 2014
Location: SOF
Programs: A3 Gold, LCAH Gold
Posts: 35
Well, nothing new for Accor. When upgraded to Gold I was waiting over two months to receive a card. When it didn't appear in my post box I requested duplicate via website. Again, two months nothing and than suddenly, in 2 days I received three letters with cards. The third one was sent as a priority.
panlukasz is offline  
Old Oct 28, 15, 3:24 am
  #5  
Original Poster
 
Join Date: Sep 2014
Location: Auckland - New Zealand
Programs: NZ*G,Accor-Gold
Posts: 232
Originally Posted by panlukasz View Post
Well, nothing new for Accor. When upgraded to Gold I was waiting over two months to eceive a card. When it didn't appear in my post box I requested duplicate via website. Again, two months nothing and than suddenly, in 2 days I received three letters with cards. The third one was sent as a priority.
I've had bad luck with Accor. Not the Rooms (which have been ok) but operational.

- Taking my AirNZ Card and swiping it and saying thank you and then telling me 1 month later than the room I got wasn't acceptable for the Air Points.
- Then saying sorry for getting the Above wrong and then trying to give me the AirPoints for 4 months. Eventually they gave me Some Accor points (Months later some Extra AirNZ Points came thru)
- Using up most of my Accor Points for a few days Accommodation and then a day before having a stroke and being put in Hospital. I emailed them saying this on the day and asking if they could cancel the room. No Reply from them at all (even to say it was not possible) so I lost all my points and some $$. I had to go thru insurance to try and recover my accor points. Not really blaming them for this but the courtesy of replying would be nice.

I would use another Hotel Chains but in NZ Accor is pretty big and the rewards are seemingly better than the rest (unless someone can suggest something better in NZ/AU).

Do Hotels Chains Match Status like Airlines do?
Craig Whitmore is offline  
Old Oct 28, 15, 3:50 am
  #6  
 
Join Date: Apr 2015
Location: Oxford
Programs: Skyteam Elite+, VS Red, HHonours Diamond, Accor Plat
Posts: 608
They certainly do, see http://www.statusmatcher.com/hotels/all
stuart_f is offline  
Old Oct 29, 15, 8:55 am
  #7  
Accor Contributor Badge
 
Join Date: Feb 2009
Location: Confœderatio Helvetica
Programs: AY Kulta (OW Sapphire), FB, SBB GA, Bonvoy Gold, ACCOR, Coop card, Aligro Card, Porsche Club Suisse
Posts: 2,979
Originally Posted by jimig View Post
If you have not received your Gold card get in touch with them!
This said, when have you actually ever shown your card?

Personally, never when I come to think of it, as all is in the member number
Cupart is offline  
Old Oct 29, 15, 10:41 am
  #8  
 
Join Date: Apr 2015
Location: RTW
Programs: Le Club Accorhotels Plat. Hilton Diamond. Hyatt Diamond. BA Gold
Posts: 37
Originally Posted by Cupart View Post
This said, when have you actually ever shown your card?

Personally, never when I come to think of it, as all is in the member number
Every checkin. Some hotels scan it (don't know why) but it's also a nice reminder for them to offer the benefits.
jimig is offline  
Old Oct 29, 15, 2:35 pm
  #9  
IMH
 
Join Date: Jul 2007
Location: HAM
Programs: BA Gold; Accor & IHG Plat; Meliá & HH & Marriott & Radisson Gold
Posts: 5,061
Originally Posted by jimig View Post
it's also a nice reminder for them to offer the benefits.
Precisely. Asking whether the person checking you in could "make sure that my number is in the booking" starts the benefits conversation in a non-confrontational manner.
IMH is offline  
Old Oct 29, 15, 6:39 pm
  #10  
 
Join Date: Sep 2009
Posts: 927
Originally Posted by jimig View Post
Every checkin. Some hotels scan it (don't know why) but it's also a nice reminder for them to offer the benefits.
They really should not have to be 'reminded'.
passy777 is offline  
Old Oct 29, 15, 8:45 pm
  #11  
Original Poster
 
Join Date: Sep 2014
Location: Auckland - New Zealand
Programs: NZ*G,Accor-Gold
Posts: 232
Originally Posted by passy777 View Post
They really should not have to be 'reminded'.
Anyway.. they replied any said I should have my card in a week or so.
Craig Whitmore is offline  
Old Oct 30, 15, 5:22 am
  #12  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 16,153
Originally Posted by jimig View Post
Every checkin. Some hotels scan it (don't know why) but it's also a nice reminder for them to offer the benefits.
Originally Posted by IMH View Post
Precisely. Asking whether the person checking you in could "make sure that my number is in the booking" starts the benefits conversation in a non-confrontational manner.
I do exactly the same. It costs nothing and may help in a "semi-indifference"-like environment.

Originally Posted by passy777 View Post
They really should not have to be 'reminded'.
Correct, but our experiences and this forum is full of cases involving staff needing to be reminded unfortunately.
Goldorak is offline  
Old Oct 30, 15, 9:34 pm
  #13  
 
Join Date: Sep 2013
Location: ZRH
Programs: QR Privilege Club Gold; Accor LeClub Platinum
Posts: 658
Also, it helps to get to the lounge for check-in. That usually also solves the problem of having to remind staff about benefits
zehbra is offline  

Thread Tools
Search this Thread
Search Engine: