Physical Le Club Cards
#1
Original Poster
Join Date: Sep 2014
Location: Auckland - New Zealand
Programs: NZ*G,Accor-Gold
Posts: 232
Physical Le Club Cards
When I first joined Le Club I got a physical Blue Classic Card and since then I have gone to Silver and then to Gold over the last 9 months and I've been on Gold for about 3 months. Should they send out a new card or have they stopped sending out physical cards these days and gone to the fancy electronic way now:-)
#2
Join Date: Apr 2015
Location: RTW
Programs: Le Club Accorhotels Plat. Hilton Diamond. Hyatt Diamond. BA Gold
Posts: 44
You should be getting a new card for each tier. The card number will differ very slightly and you need to bin the old one.
If you have not received your Gold card get in touch with them!
If you have not received your Gold card get in touch with them!
#3
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
It's strange that you're missing not 1 but 2 cards. Definitely let them know, although I would also check the address in the online profile before doing so.
The numbers are slightly different, but they're all linked to the same account, and your status will still be reflected correctly. Also, when booking online, as long as you have logged in, your status will be applied to the booking as well.
The numbers are slightly different, but they're all linked to the same account, and your status will still be reflected correctly. Also, when booking online, as long as you have logged in, your status will be applied to the booking as well.
#4
Join Date: Sep 2014
Location: SOF
Programs: A3 Gold, LCAH Gold
Posts: 35
Well, nothing new for Accor. When upgraded to Gold I was waiting over two months to receive a card. When it didn't appear in my post box I requested duplicate via website. Again, two months nothing and than suddenly, in 2 days I received three letters with cards. The third one was sent as a priority.
#5
Original Poster
Join Date: Sep 2014
Location: Auckland - New Zealand
Programs: NZ*G,Accor-Gold
Posts: 232
Well, nothing new for Accor. When upgraded to Gold I was waiting over two months to eceive a card. When it didn't appear in my post box I requested duplicate via website. Again, two months nothing and than suddenly, in 2 days I received three letters with cards. The third one was sent as a priority.
- Taking my AirNZ Card and swiping it and saying thank you and then telling me 1 month later than the room I got wasn't acceptable for the Air Points.
- Then saying sorry for getting the Above wrong and then trying to give me the AirPoints for 4 months. Eventually they gave me Some Accor points (Months later some Extra AirNZ Points came thru)
- Using up most of my Accor Points for a few days Accommodation and then a day before having a stroke and being put in Hospital. I emailed them saying this on the day and asking if they could cancel the room. No Reply from them at all (even to say it was not possible) so I lost all my points and some $$. I had to go thru insurance to try and recover my accor points. Not really blaming them for this but the courtesy of replying would be nice.
I would use another Hotel Chains but in NZ Accor is pretty big and the rewards are seemingly better than the rest (unless someone can suggest something better in NZ/AU).
Do Hotels Chains Match Status like Airlines do?
#6
Join Date: Apr 2015
Location: Oxford
Programs: Skyteam Elite+, VS Red, HHonours Diamond, Accor Plat
Posts: 629
They certainly do, see http://www.statusmatcher.com/hotels/all
#7
#8
Join Date: Apr 2015
Location: RTW
Programs: Le Club Accorhotels Plat. Hilton Diamond. Hyatt Diamond. BA Gold
Posts: 44
#9
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; IHG Diamond-Amb; Accor & Meli & HH & Marriott Gold
Posts: 5,434
#12
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,791
Correct, but our experiences and this forum is full of cases involving staff needing to be reminded unfortunately.