Sofitel Chicago Magnificent Mile
Apr 20, 2017, 11:42 pm
#31
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Silver
Posts: 3,038
Thanks for the review. Correct me if I'm wrong but I've understood these breakfast vouchers and plated breakfasts are typical for many / some US hotels. Don't know why. Former Sofitel in Miami had a small buffet only and many items needed to be ordered, juices included. Similar made to order service in Sofitel NYC.
Strange concept IMO but maybe some one from the other side of the pond can enlighten us why this is the case?
Apr 21, 2017, 12:40 am
#32
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,954
Really not professional. At the Sofitel Chicago, I was never charged extra for additional glasses of Orange Juice though.
Apr 21, 2017, 12:54 am
#33
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Silver
Posts: 3,038
What really irritates me in the US is the compulsory tips and service fee added.
I booked a room where breakfast was included and still tips is added to the final bill. It has nothing to do with the actual small amount of USD 6.88 charged per day but the fact it's added... This should be part of the deal.
So to roll the ball back should I not really be able to say at check out: "Hey, I do not feel the tips are in order as so and so", thus requesting the tips to be reverted out of the final bill? I was asked to check that all was fine (which I said yes to) but it struck me right now that I should have been able to say no to the tips (not that I would)
This said, breakfast is in general over priced at hotels as it is, but that's a different topic all together
Apr 21, 2017, 1:01 am
#34
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,954
Well, I agree this is really bothering especially when breakfast is included.
Apr 21, 2017, 6:14 am
#35
Original Poster
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
During subsequent stays we've simply avoided the hotel breakfast, even when it's been included in our rate. We love the hotel but don't care for the restaurant at all.
Apr 29, 2017, 4:08 pm
#36
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Cold 5 degree gloomy day in Chicago.
Agree with all above. But not very impress (may be may change my mind).
No club lounge, no welcome letter/gift. Bathroom lack of amenities (no toothbrush, no razor). Tv location on bed room is very ackward. Corridor look very dull.
More like pullman than sofitel to me.
Apr 29, 2017, 7:46 pm
#37
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Just checked in after long flight and bad experience with cx. Delay out of sin, one wheel on my victorinox went missing (aka broken).
Cold 5 degree gloomy day in Chicago.
Agree with all above. But not very impress (may be may change my mind).
No club lounge, no welcome letter/gift. Bathroom lack of amenities (no toothbrush, no razor). Tv location on bed room is very ackward. Corridor look very dull.
More like pullman than sofitel to me.
Cold 5 degree gloomy day in Chicago.
Agree with all above. But not very impress (may be may change my mind).
No club lounge, no welcome letter/gift. Bathroom lack of amenities (no toothbrush, no razor). Tv location on bed room is very ackward. Corridor look very dull.
More like pullman than sofitel to me.
May 3, 2017, 5:43 am
#39
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,954
Jul 16, 2018, 7:39 am
#41
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
This hotel now charges about $15/night per typical room as a resort fee on top of your booked rate. 
Good hotel that adopted this lousy resort/destination/facilities policy last year. And what does this fee get you? Things that were previously included for guests for no additional charge.
Good hotel that adopted this lousy resort/destination/facilities policy last year. And what does this fee get you? Things that were previously included for guests for no additional charge.
Jul 16, 2018, 8:00 am
#42
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,693
Ha the famous racket of the resort fee. I think this is the first Accor hotel to do this. @AccorHotels Concierge Amy would you mind please investigate this and report if this practice is an hotel gone rogue or a policy of Accor hotel ?
Jul 16, 2018, 11:22 pm
#44
Original Poster
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Jul 12, 2019, 6:58 pm
#45
Join Date: Aug 2017
Location: Montreal
Programs: Bonvoy Platinum, Hilton Honors Gold, Accor Gold, AMEX FHR
Posts: 81
Anyone stayed there recently? How was the treatment for Platinum members?
I’m hesitating between the Sofitel and the Conrad (I’m Gold with Hilton), anyone stayed at both?
I’m hesitating between the Sofitel and the Conrad (I’m Gold with Hilton), anyone stayed at both?