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10,000 bonus points with accor/aeroplan [expired]

10,000 bonus points with accor/aeroplan [expired]

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Old Nov 1, 14, 6:40 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Current Summarily Cancelled Accor / Air Canada promotion

ē Earn 5,000 Aeroplan miles (converted from 10,000 points) for each eligible stay until 12/31/14

For stays before December 31st, 2014.

In order for the miles to be credited to your Aeroplan Account, make sure to choose Aeroplan as your preferred airline partner in your profile and enter your member number.


Terms & conditions

1. General Le Club Accorhotels terms and conditions apply to the 10,000 point Bonus Aeroplan Miles offer.
2. This offer is valid for a stay from 10/1/14 to 12/31/14 in one of the participating hotels, and booked between 10/1/14 and 12/31/14.
3. This offer entitles Le Club Accorhotels Loyalty members, regardless of their status, to benefit from earning 10,000 bonus points in one of the participating hotels worldwide.
4. In order to benefit from this bonus, the member must have selected Aeroplan as the preferred conversion option in their Le Club Accorhotels program account before the stay.
5. To benefit from this offer, your booking must be made on Accorhotels.com or our participating brands web sites or via Accor call centers. All other reservation channels will not be eligible to this offer.
6. You must provide your Le Club Accorhotels loyalty card number when making your reservation, and present your card at the reception desk of your hotel when you check-in for your stay.
7. For the purpose of this offer, a stay is one (1) reservation made by a Le Club Accorhotels Loyalty member for one or more rooms. For the avoidance of doubt, a reservation made for more than one room will therefore be considered as only one (1) stay.
8. The bonus will be credited in Le Club Accorhotels points within 10 days following the end of his/her stay and converted into Aeroplan Miles according to applicable conversion rule.
9. This offer cannot be combined with other current promotional offers or advantages and does not apply to groups.
10. This offer is subject to room availability. General sales terms and conditions apply for reserved public rates specific to each hotel.
11.It may take up to 6 weeks for your Le Club Accorhotels points to be transferred to miles in your Aeroplan account.

Accor has issued an official statement about this matter:

In English: http://www.accorhotels.com/gb/leclub...romotion.shtml

In French: http://www.accorhotels.com/fr/leclub...romotion.shtml
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Old Oct 28, 14, 11:48 am
  #151  
 
Join Date: Feb 2009
Location: Netherlands
Programs: SQ S, IHG Spire/Amb, Accor G
Posts: 686
The issue with many of these promotions is that you do not need to register, and therefore don't have a confirmation e-mail. Accor has changed the t&c's and validity periods of promotions before and you may have a hard time getting your points or miles when referring to the original (expired?) t&c's.....
DuMaInSin is offline  
Old Oct 28, 14, 2:23 pm
  #152  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
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Air Canada offer

Hello Everyone,

I have been following this thread throughout the day and contacted HQ following your concerns. I have just received the following information about the Air Canada offer:

- The offer expired at midnight (Paris time) yesterday the 27th October. Due to an unexpected amount of participants the number of rooms available for this offer were quickly filled up.
- However, not to panic! All reservations made before midnight on the 27th will be taken into account and you will receive the 10 000 bonus points!
- There are no plans to reactivate or continue this specific offer at the moment.

Accor would like to thank its members for their, albeit unexpected, enthusiasm and regret that the original expiration date could not be maintained.

I hope this clears about the main concerns you have been discussing.

If you have any other questions donít hesitate to get in touch via private message or on this thread! I will do my best to answer everyone asap.

Best Regards,

Amy
AccorHotels Concierge is online now  
Old Oct 28, 14, 2:23 pm
  #153  
 
Join Date: Jul 2012
Programs: BA Silver, Hyatt Diamond, HH Gold, Marriott Plat
Posts: 44
I have an initial data point on this. Had a stay on Oct 26, which has posted today showing only the base points and accelerator. No aeroplan promo. I spoke to customer service and they have launched a report to investigate.
porky73 is offline  
Old Oct 28, 14, 2:26 pm
  #154  
 
Join Date: Oct 2009
Programs: SAS Diamond (*G), Marriott Titanium, Hilton Gold
Posts: 424
Originally Posted by Accor Concierge View Post
Hello Everyone,

I have been following this thread throughout the day and contacted HQ following your concerns. I have just received the following information about the Air Canada offer:

- The offer expired at midnight (Paris time) yesterday the 27th October. Due to an unexpected amount of participants the number of rooms available for this offer were quickly filled up.
- However, not to panic! All reservations made before midnight on the 27th will be taken into account and you will receive the 10 000 bonus points!
- There are no plans to reactivate or continue this specific offer at the moment.

Accor would like to thank its members for their, albeit unexpected, enthusiasm and regret that the original expiration date could not be maintained.

I hope this clears about the main concerns you have been discussing.

If you have any other questions donít hesitate to get in touch via private message or on this thread! I will do my best to answer everyone asap.

Best Regards,

Amy
Game over. Too bad. It was a great promotion for those who took advantage of it. Luck you!
vd0t is offline  
Old Oct 28, 14, 3:03 pm
  #155  
 
Join Date: Oct 2010
Location: EWR, SLC, SGN
Posts: 1,098
Originally Posted by Accor Concierge View Post
Hello Everyone,

I have been following this thread throughout the day and contacted HQ following your concerns. I have just received the following information about the Air Canada offer:

- The offer expired at midnight (Paris time) yesterday the 27th October. Due to an unexpected amount of participants the number of rooms available for this offer were quickly filled up.
- However, not to panic! All reservations made before midnight on the 27th will be taken into account and you will receive the 10 000 bonus points!
- There are no plans to reactivate or continue this specific offer at the moment.

Accor would like to thank its members for their, albeit unexpected, enthusiasm and regret that the original expiration date could not be maintained.

I hope this clears about the main concerns you have been discussing.

If you have any other questions don’t hesitate to get in touch via private message or on this thread! I will do my best to answer everyone asap.

Best Regards,

Amy
This is poor form in my opinion. Obviously the T&C gave you an easy out with "room availability", but it was clearly worded to make it seem like the overriding factor was the date of 12/31.

That being said, I'm sure we all appreciate the answer on this forum so we're not in the dark.

Last edited by maverick17; Oct 28, 14 at 3:24 pm
maverick17 is offline  
Old Oct 28, 14, 3:11 pm
  #156  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,371
Originally Posted by Accor Concierge View Post
Hello Everyone,

I have been following this thread throughout the day and contacted HQ following your concerns. I have just received the following information about the Air Canada offer:

- The offer expired at midnight (Paris time) yesterday the 27th October. Due to an unexpected amount of participants the number of rooms available for this offer were quickly filled up.
- However, not to panic! All reservations made before midnight on the 27th will be taken into account and you will receive the 10 000 bonus points!
- There are no plans to reactivate or continue this specific offer at the moment.

Accor would like to thank its members for their, albeit unexpected, enthusiasm and regret that the original expiration date could not be maintained.

I hope this clears about the main concerns you have been discussing.

If you have any other questions don’t hesitate to get in touch via private message or on this thread! I will do my best to answer everyone asap.

Best Regards,

Amy
What about reservations made today before the announcement? I only think it is fair that the deadline is extended until today. I've made non refundable reservations...
Mauibaby2008 is offline  
Old Oct 28, 14, 3:29 pm
  #157  
Moderator, Hertz; FlyerTalk Evangelist
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Join Date: Nov 2005
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Posts: 12,469
Originally Posted by Accor Concierge View Post
Hello Everyone,

I have been following this thread throughout the day and contacted HQ following your concerns. I have just received the following information about the Air Canada offer:

- The offer expired at midnight (Paris time) yesterday the 27th October. Due to an unexpected amount of participants the number of rooms available for this offer were quickly filled up.
- However, not to panic! All reservations made before midnight on the 27th will be taken into account and you will receive the 10 000 bonus points!
- There are no plans to reactivate or continue this specific offer at the moment.

Accor would like to thank its members for their, albeit unexpected, enthusiasm and regret that the original expiration date could not be maintained.

I hope this clears about the main concerns you have been discussing.

If you have any other questions donít hesitate to get in touch via private message or on this thread! I will do my best to answer everyone asap.

Best Regards,

Amy
I also have made a non-refundable reservation today before the announcement.
jason8612 is offline  
Old Oct 28, 14, 3:33 pm
  #158  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,371
Originally Posted by jason8612 View Post
Quote:





Originally Posted by Accor Concierge


Hello Everyone,

I have been following this thread throughout the day and contacted HQ following your concerns. I have just received the following information about the Air Canada offer:

- The offer expired at midnight (Paris time) yesterday the 27th October. Due to an unexpected amount of participants the number of rooms available for this offer were quickly filled up.
- However, not to panic! All reservations made before midnight on the 27th will be taken into account and you will receive the 10 000 bonus points!
- There are no plans to reactivate or continue this specific offer at the moment.

Accor would like to thank its members for their, albeit unexpected, enthusiasm and regret that the original expiration date could not be maintained.

I hope this clears about the main concerns you have been discussing.

If you have any other questions don’t hesitate to get in touch via private message or on this thread! I will do my best to answer everyone asap.

Best Regards,

Amy




I also have made a non-refundable reservation today before the announcement.
Send her a PM. We booked under the terms that said we were going to get these miles it is only fair for them to honor up until our last booking.
Mauibaby2008 is offline  
Old Oct 28, 14, 3:38 pm
  #159  
Moderator, Hertz; FlyerTalk Evangelist
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Originally Posted by Mauibaby2008 View Post
Send her a PM. We booked under the terms that said we were going to get these miles it is only fair for them to honor up until our last booking.
Thanks
Will do
jason8612 is offline  
Old Oct 28, 14, 3:44 pm
  #160  
 
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,873
to good to be true

i am very grateful that accor has provided this promotion.

about future bookings, is there any official source which will send us an email from an accor email adress, as i am not sure if the service center will care about a post on FT through a company rep.

thumbs up accor, i will consider you for future bookings next year.^

dp
derpelikan is offline  
Old Oct 28, 14, 4:10 pm
  #161  
 
Join Date: Oct 2010
Location: EWR, SLC, SGN
Posts: 1,098
Originally Posted by derpelikan View Post
i am very grateful that accor has provided this promotion....
thumbs up accor, i will consider you for future bookings next year.
This ending was not so good. OMAT called them out. Someone on his comments said Korea hit this one hard. Obviously BKK did too. We'll see if Accor gets loved or hated from this.

Last edited by maverick17; Oct 29, 14 at 12:21 am
maverick17 is offline  
Old Oct 28, 14, 4:13 pm
  #162  
 
Join Date: Jul 2011
Location: NYC
Programs: AA EXP, BA Bronze, TK Silver, SPG Gold, Hilton Diamond, Hyatt Plat, IC Plat Amb
Posts: 1,080
Originally Posted by Accor Concierge View Post
Hello Everyone,

I have been following this thread throughout the day and contacted HQ following your concerns. I have just received the following information about the Air Canada offer:

- The offer expired at midnight (Paris time) yesterday the 27th October. Due to an unexpected amount of participants the number of rooms available for this offer were quickly filled up.
- However, not to panic! All reservations made before midnight on the 27th will be taken into account and you will receive the 10 000 bonus points!
- There are no plans to reactivate or continue this specific offer at the moment.

Accor would like to thank its members for their, albeit unexpected, enthusiasm and regret that the original expiration date could not be maintained.

I hope this clears about the main concerns you have been discussing.

If you have any other questions donít hesitate to get in touch via private message or on this thread! I will do my best to answer everyone asap.

Best Regards,

Amy
Wow, wow. My dad and I just booked few stays...


Thanks Amy for clearing up our concerns.

However, here are my 2c about the communication from Accor.

Informing a small number of people on FT is that the promo has been pulled retroactively as of yesterday is hardly the best way to communicate this information. I haven't seen any public announcement, e.g. email.

In fact, as of today 5:03pm EST, Aeroplan.com still advertises that 5,000 miles promotion is running through Dec 31, 2014.

Put yourself in moms & pops' shoes. They can still see this promotion ad, there is no need to register for it, as long as they set conversion choice to AC miles. People will be still booking stays expecting points to post not knowing that there has been announcement on FT. This is a PR disaster.

My piece of advice is that you send out an email with updated T&C and you extend promotions for all booking up until a point after that email.
BigRedBears is offline  
Old Oct 28, 14, 4:25 pm
  #163  
 
Join Date: Jun 2006
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Posts: 838
Try Twitter, people seem to have much better success using it to gain solutions.
DebitNM is offline  
Old Oct 28, 14, 4:27 pm
  #164  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,371
10,000 bonus points with accor/aeroplan [expired]

I would take picture proof that the promotion is still on Aeroplan.com, maybe also with a calendar and clock that shows what time it is.

It is not legal whatsoever to have that promotion on Aeroplan.com but on another venue say that you are not honoring it.

Like another poster said, what about grandpa and grandma that don't use FT but are basing their stays off aeroplan.com, I'm sorry but this is not going to fly.

5:27pm ET promotion is still up on Aeroplan.com
Mauibaby2008 is offline  
Old Oct 28, 14, 4:45 pm
  #165  
 
Join Date: Oct 2014
Posts: 9
Originally Posted by DebitNM View Post
We are just 3 days out from our stay. I am not going to be happy camper if this indeed as gone poof!

Glad to see that aeroplan link.

Anyone have a screen shot of the Accor Le Club page with offer - the original one? I have taken screenshot of the aeroplan one posted in #145 but would be great to have one from Accor page.
The Accor page is still showing in Google Cache at the moment

http://webcache.googleusercontent.co...ient=firefox-a
BruceBruce is offline  

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