New online "check in"

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Jan 19, 2019, 6:37 am

#121

est-gratuite

Join Date: Jan 2008

Location: Europe

Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)

Posts: 1,392

The only way online check in would be useful is if you can chose the floor and room number you want in the hotel before arriving.

lhrpete likes this.

Jan 19, 2019, 7:55 am

#122

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond

Posts: 21,922

Quote:

Originally Posted by est-gratuite

The only way online check in would be useful is if you can chose the floor and room number you want in the hotel before arriving.

American hotel chains propose that feature, but TBH, I have always found this totally useless unless this is a property you know extremely well (you know most rooms, what they are facing, etc). Otherwise, you have no clue. And, for Gold/Plat who are supposed to be upgraded, its usefulness is only linked to the advance guarantee and clearance of the upgrade. Otherwise, you pick up a room and it’s changed when you check in because you are upgraded.

What I expect from a well-managed hotel as a Platinum member is that they choose for me the best room available in the upgraded category, or in my originally-booked category if an upgrade is not possible, because they know their hotel and which rooms are better than others. While, I usually don’t know this if I am not a regular at this specific hotel.

IMH, starflyergold, sycokid and 3 others like this.

Jan 19, 2019, 10:58 am

#123

hotel_user

Join Date: Mar 2017

Location: Spain

Programs: ALL Plat, HH Gold, Marriott GE

Posts: 1,142

Ummm .. but does that happen ? or do you get like I get - the room by the lift / over reception / view of bins ..... or is it just me ?

Jan 20, 2019, 4:16 am

#124

Goldorak

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Quote:

Originally Posted by hotel_user

Ummm .. but does that happen ? or do you get like I get - the room by the lift / over reception / view of bins ..... or is it just me ?

It’s very hotel-dependent, but in my prefs, I have “high floor” and “far from the lift” and that’s what I get most of the time (when applicable).

hotel_user likes this.

Jan 23, 2019, 2:37 am

#125

nrouxel

Join Date: Jul 2014

Location: Saint Brieuc

Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium

Posts: 966

I did use OLCI mainly because I sometime use fast check-out.
The main problem I had with OLCI is when I had made a BRG claim. If you make a BRG claim and get a refund from the hotel, when you use OLCI, the system forget about your refund and during fast check-out you are debited of the first refund !

Mar 10, 2020, 8:55 am

#126

FlytheTail

Join Date: Oct 2004

Location: Anywhere but home

Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,

Posts: 4,552

I have a reservation for a 2-night stay beginning tomorrow. I just received an E-mail stating "Your online check-in has been successfully processed". However, I didn't check-in online. Has this happened to others? Not a big deal because online check-in with Accor hotels is pointless anyway.

Mar 10, 2020, 2:17 pm

#127

Goldorak

FlyerTalk Evangelist

Join Date: Aug 2009

Location: Paris, France

Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond

Posts: 21,922

Quote:

Originally Posted by FlytheTail

never happened to me before.

Mar 11, 2020, 12:44 am

#128

IMH

Join Date: Jul 2007

Location: Berlin

Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold

Posts: 5,450

For the first time in a couple of years I've checked in online in advance of a stay tonight (Sofitel LHR T5). I chose to proceed because the email looked different and because physical check in at this hotel is generally very slow and inefficient.

The online process appeared to work, with my passport details being correctly shown and a credit card pre-authorisation taken. We'll find out later whether my key card ()and drinks voucher etc.) really "will be waiting"...

Mar 11, 2020, 2:13 am

#129

cwl

Join Date: Jul 2005

Location: UK

Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,

Posts: 527

Quote:

Originally Posted by IMH

Used recently at Sofitel T5, key, room upgrade, drinks vouchers and welcome letter waiting at the concierge desk in front and to the left of the main reception. The main problem with the way they've done it here is the same desk is also used for concierge service plus group/conference check in so a conference group checking in at the same time could make it a slower option.

Mar 11, 2020, 2:32 am

#130

IMH

Join Date: Jul 2007

Location: Berlin

Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold

Posts: 5,450

Quote:

Originally Posted by cwl

Used recently at Sofitel T5, key, room upgrade, drinks vouchers and welcome letter waiting at the concierge desk in front and to the left of the main reception.

Thanks for that -- it could save us time (but then again, as you say, it might not). I'll try to remember to post an update here after our stay (and a link to this exchange in the hotel thread).

Mar 11, 2020, 2:33 am

#131

FlytheTail

Join Date: Oct 2004

Location: Anywhere but home

Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,

Posts: 4,552

Quote:

Originally Posted by FlytheTail

My check-in experience did seem faster than usual. I only had to sign the hotel's form and the roomcard was ready. They didn't even swipe my credit card, but said that's because I've been a frequent enough guest (which I have) that they trusted me.

Mar 13, 2020, 1:59 am

#132

IMH

Join Date: Jul 2007

Location: Berlin

Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold

Posts: 5,450

My online check in for a stay at the Sofitel LHR T5 this week slightly simplified and shortened the process on arrival (mid-evening). I did not need to show my credit card or sign anything, but still had to wait while key cards and a drinks voucher were prepared.