AccorHotels Concierge

Hi everyone,

The Le Club Accorhotels technical teams are currently working on the development of a new mobile application.

As its purpose is to better serve you, I invite you all to tell me what you would like to find in this application.

I thank you in advance very much for your useful help!

All the best,

Nathan

RJ77

Like the ability to book more than one room?

starflyergold

Nathan,

Maybe you can be more specfic, is this an application for the management of the Le Club programme as well as booking?

If so here are some intial ideas:

- ability to book rooms by spending points
- overview of all future and past reservations
- overview of Le Club account statement (and include number of nights spent as this appears nowhere at the moment)
- Request retro-credits by just using the booking number
- ability to store customer preference (high room, smoking room, newspaper)
- online check in (where possible)
- replace "FB places app" with location based check in (using FourSquare, not FB)
- iOS passbook integration for reservations (and membership card)
- location based information for hotel neighborhood (restaurants etc.)
- integrated Google maps for directions to the hotel
- iphone and iPad version!

Might be able to think of more later....

RJ77

That's a lot to ask for I would hope they would want to sort out simple things like being able to book more than one room on the app (quite ridiculous not being able to), and sync with the reservations I made on desktop and not give me message like "No booking has been made with the app, from this mobile phone".

Goldorak

+1. That's one of the weakest point of the current apps.

Otherwise, among ideas given by Starflyergold, the most important for me are :
- ability to book rooms by spending points
- overview of Le Club account statement (and include number of nights spent as this appears nowhere at the moment)
- Request retro-credits by just using the booking number
- iOS passbook integration for reservations (and membership card)
- integrated Google maps for directions to the hotel
- iphone and iPad version

thanks !

starflyergold

If you don't ask you don't get You know what those IT guys are like

gojko88

The current Android app is completely useless, to be honest, as it has zero integration with my Le Club profile. That's the basic thing that needs to be added. Other than that, it's simple - take a look at Starwood's app and try to add as much of their functionality as possible

nicolas75

InterContinental hotels' app is a good benchmark:
- Easy to use
- Reservation in just 3 clicks
- Priority Club number in memory (no need to re-enter it, credit cards information memorized)
- Pictures of the hotel (used to be the case with Accor, but no more now)
- Phone number of the hotel (and ability to call the hotel by clicking on the number)
- Account information (points, etc.)
- Special offer (restaurant, spa discount)
- Rewards stay reservation

As Air France app:
Ability to see next reservations, even in plane mode

nicolas75

Map, with link to Google map to have direction from where we are located

starflyergold

Liking that idea, localised offers, when at the hotel offer pop up for bar/restaurant/spa discounts ^

nicolas75

Ability to synchronize next reservations with personal organizer(possible with the internet version of ihg.com with Outlook organizer)

starflyergold

Also consider integration with tripit.

AccorHotels Concierge

Hi everyone,

I would like to thank you for participating so thoroughly to this thread! I'm convinced that your thoughts will be taken into account by the Le Club Accorhotels teams while developing the application.

Also, please continue to post comments on this thread as the more ideas are given, the more food they have to do the best job as possible.

On behalf of the Le Club Accorhotels teams, I thank you in advance for your useful help.

Cheers,

Nathan

starflyergold

For an ipad version an electronic concierge and room service ordering would be nice

louissa

It would like to see my Leclub points and easily report missing points on an app.
After difficulties in using facebook Places (always seem to get different error messages), it would be great if the app could make using facebook Places easier.