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I think 2013 broke the A-Club system

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I think 2013 broke the A-Club system

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Old Jan 1, 2013, 6:03 am
  #1  
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I think 2013 broke the A-Club system
I cannot make a reservation with my A-Club number, nor can I log into my A-Club account.
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Old Jan 1, 2013, 6:16 am
  #2  
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Originally Posted by stimpy
I cannot make a reservation with my A-Club number, nor can I log into my A-Club account.
Same here, can't log in at all.
starflyergold is offline  
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Old Jan 1, 2013, 6:20 am
  #3  
 
Join Date: May 2009
Location: TPE
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it keeps telling me Not valid id...
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Old Jan 1, 2013, 12:26 pm
  #4  
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Same for me
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Old Jan 1, 2013, 4:33 pm
  #5  
 
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Same for me. I thought my account was blocked or something.
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Old Jan 1, 2013, 5:39 pm
  #6  
 
Join Date: Jan 2011
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Yeah, still can't access until now..
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Old Jan 1, 2013, 10:05 pm
  #7  
 
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Unbelievable for a company of Accor's size to have a website and account system so poor. Possibly worse than a corporate HR system, which is saying a lot!
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Old Jan 2, 2013, 3:27 am
  #8  
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It's Jan 2nd and I still can't make a booking. Sorry Accor, I'm staying with a different chain til you sort this out.
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Old Jan 2, 2013, 6:22 am
  #9  
 
Join Date: Oct 2009
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Was facing the same problem and i thought i was punching in the wrong password and so tried generating a new password multiple times to no luck and also emailed them regarding the same problem..

And like 49er has posted, strange for a group as large as Accor to have such a huge IT issue..!!
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Old Jan 2, 2013, 8:17 am
  #10  
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It is working fine now for me ^
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Old Jan 2, 2013, 10:34 am
  #11  
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Hilton suffered the same problem.
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Old Jan 2, 2013, 10:49 am
  #12  
Company Representative, Accorhotels
 
Join Date: Mar 2011
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Hi 49er,

Thanks for noticing the bug.

The minor error has been fixed and the website is now working fully.

Many thanks,

Nathan


Originally Posted by 49er
Unbelievable for a company of Accor's size to have a website and account system so poor. Possibly worse than a corporate HR system, which is saying a lot!
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Old Jan 2, 2013, 8:48 pm
  #13  
 
Join Date: Feb 2011
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Still not working. It gives me the error message: "Your identification is not valid ; please check and re-enter your details"
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Old Jan 3, 2013, 12:21 am
  #14  
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You lost 2 days of reservations/revenue and still call it minor?....
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Old Jan 3, 2013, 12:35 am
  #15  
 
Join Date: Aug 2011
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I logged in via Facebook yesterday evening and had no issues.
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