Sofitel Bangkok Sukhumvit
#31
#32
Suspended
Join Date: Feb 2004
Location: Washington DC
Programs: Delta Diamond, United IK, AA LifPLT, Hyatt Globalist, IHG PLT AMB, SPG Gold, Marriott Gold, Hilton G
Posts: 1,169
Thanks, took your advice and contacted appropriate executive managmeent who assisted in sorting out the issues and proposed a very good solution for this stay and potential future stays when using a packaged rate. I am now really looking forward to my stay. Many thanks. ^
#33
Join Date: Aug 2007
Location: Germany
Posts: 29
#34
Suspended
Join Date: Feb 2004
Location: Washington DC
Programs: Delta Diamond, United IK, AA LifPLT, Hyatt Globalist, IHG PLT AMB, SPG Gold, Marriott Gold, Hilton G
Posts: 1,169
#35
Join Date: Oct 2005
Location: UK
Programs: BA Silver, IHG Diamond, Hilton Diamond,
Posts: 556
The responses to email's from the hotel are inconsistent. Some reservation staff say upgrades are applicable, subject to availability others not. I just had two replies to an email I sent by two members of staff within 5 minutes of each other saying the complete opposite. An upgrade of 2471.90 NET was quoted by one reservation staff member to get a room on the executive floor.
#36
Join Date: Jul 2008
Location: HAJ
Programs: Lufthansa FTL, HHonors Gold, Le Club Accorhotels Platinum
Posts: 677
Maybe I overread it somewhere ... but if I book a club room or get upgraded to a club room can I just have breakfast at the lounge or at the restaurant as well?
#37
Join Date: Aug 2009
Posts: 276
Yeah, according to the hotel, you can have breakfast at the lounge or at the "Voila" restaurant - it's up to you.
#38
Join Date: Jul 2008
Location: HAJ
Programs: Lufthansa FTL, HHonors Gold, Le Club Accorhotels Platinum
Posts: 677
#40
Join Date: Jul 2004
Posts: 2,543
I used the Travelzoo vouchers and got upgraded as a Plat to a Club room. I honestly did not know if I got club access, since I never asked or tried to access it. All that matters for me was I got free (high speed) internet, nice Hermes toiletries and super yummy breakfast (the bread pudding is to die for!).
I'd go back!
I'd go back!
#42
Join Date: Aug 2009
Posts: 276
The rooms are rather on the small size (for SE Asia) and the Club is decent, nothing more.
This was BY FAR the worst Sofitel I've ever been to. Avoid it.
#44
Join Date: Dec 2010
Location: Asia
Programs: Star Alliance Gold, Marriott / SPG PLAT Premier, USELESS Accor Plus PLAT
Posts: 165
Room
- nice contemporary design
- toilet has separate shower, bathtub etc
- Hermes toiletries
- separate living room with a sofa and TV with Bose system (should be Bose if I can recall correctly)
- no tea, no hair dryer, no tooth brush, tooth paste etc
Club Lounge
- club lounge is quite huge and has 2 separate area (occupies whole floor)
- crowd mostly gathered around the sofa area and bar counter
- drinks and canapes are OK
- breakfast : choice of having in club or restaurant
Club Millesime Privileges :
- complimentary breakfast from 6.30 AM to 10.30 AM (weekday) & 6.30 AM to 11 AM (weekend)
- complimentary after tea (2-4 PM)
- complimentary evening cocktail from 5-7 PM
- coffee, tea, mineral water and soft drinks throughout the day
- late checkout until 16:00 PM (subject to availability)
- unlimited high speed broadband internet in room and wireless internet access within the hotel premises
- complimentary business center service club Millesime
- 1 hour free use of club lounge meeting room per day
- personalised butler service 24 hours per day
- complimentary pressing 2 pieces per stay
Happy
#45
Join Date: Aug 2009
Posts: 276
RJ - I'll leave the full description to my TripAdvisor review, but in general, they put me in a room (one of the Opera Suites), which was not ready yet - and I was certainly the first guest to stay in that room.
What happened? Well, first of all, the service level was abysmal.
The bedroom door's lock was broken and the door was closed shut - took 30 minutes to get it to open (with the personal butler stuck inside and us not being able to have a shower upon arrival). There was no mini-bar in the room. There were no hot water in the room!!! There was no way to turn off the lights in the bedroom. At all!!! They tried to fix it starting at 2AM, but were unsuccesfull. We had to switch rooms at 3 in the morning!
Plus, the restaurant actually charge you for the complimentary "Sofitel" bottle of water you get in the room and in the lounge - some 70THB++. Ridiculous.
For all the trouble I went through, they gave me the first night complimentary (the refund took almost a month to process...), but everyone in the hotel (including the hotel's manager and the GM) - simply DON'T CARE. Other than "sorry for the inconveniences" there was no real customer-care at all.
What happened? Well, first of all, the service level was abysmal.
The bedroom door's lock was broken and the door was closed shut - took 30 minutes to get it to open (with the personal butler stuck inside and us not being able to have a shower upon arrival). There was no mini-bar in the room. There were no hot water in the room!!! There was no way to turn off the lights in the bedroom. At all!!! They tried to fix it starting at 2AM, but were unsuccesfull. We had to switch rooms at 3 in the morning!
Plus, the restaurant actually charge you for the complimentary "Sofitel" bottle of water you get in the room and in the lounge - some 70THB++. Ridiculous.
For all the trouble I went through, they gave me the first night complimentary (the refund took almost a month to process...), but everyone in the hotel (including the hotel's manager and the GM) - simply DON'T CARE. Other than "sorry for the inconveniences" there was no real customer-care at all.