diederik

No surprise as apart from the late checkout (when available) A-Club status doesn't give benefit in Novotel.

WearyBizTrvlr

I had booked three rooms for three nights and one room for two nights at the Pullman Kuching with A|Club Platinum status. Upon arrival during check-in I was told the manager would like the welcome me, and our entire party of seven was given a fizzy (but non-alcoholic) lemongrass drink. I had booked the lowest room category, and all rooms were upgraded one category. Other than that we found a fruit plate in the room and got a plate of cookies each in the rooms after check-in.

No complaints as far as I am concerned, but then again I was a bit remiss in not reading up on Platinum benefits in advance, so perhaps there are other things I should have gotten. But at the price paid it was good value for money.

yauee

Sofitel Silom x 2
- Check in at club floor
- Upgraded
- late check out
- Welcome drink V9 to replace the welcome gift
- Friendly

Sofitel Wanda Beijing
- Fast check in at 7am
- Upgrade to CLUB FLOOR only with no other benefit
- Late check out

Pullman King Power Bangkok x 2
- Booked deluxe room and upgrade to executive room
- check in at the executive floor
- late checkout
- recognized by the staff at the executive floor
- Friendly

Hotel Novotel Bangkok Fenix Silom
- Advantage Plus counter not in use / Gold or Plat also need long queue
-Miserable when come to check-in.
-No room available for upgrade, room became available when request for paid upgrade.
-The only different is the coffee making machine where the rooms are the same.

Novotel Singapore
- Advantage Plus counter not in use / Gold or Plat also need long queue
-Long queue for check-in
-There is a Adv+ counter where not staff handling the counter.
-No Upgrade
-Booked superior Room, were requested to pay the different for standard room and superior room lucky we kept a copy of our booking.

Grand Mercure Roxy Singapore x 2
- Advantage Plus counter not in use / Gold or Plat also need long queue
- No upgrade
- Room only ready after 1500
- Room rundown
- Bedsheet got holes
- Big parking issue

All Season Huamark x 2
- Fast Check-in
- Counter for Advantage Plus in use
- What surprise me the most, they gave upgrade for Advantage Plus/Gold/Plat something Novotel, Mercure need to learn from them.

From the past experience I think Novotel and Mercure hate us.

yorkboy24

Yauee,

At Pullman King Power BKK, did you get the lounge benefits too when booking the category below Exec. floor then getting upgraded? Or was it room only?

RJ77

Wearybiztrvlr,

That's very nice to know your three rooms got upgraded and a manager's personal welcome.

yauee

Dont book superior as it only bring you to deluxe. What i did normally i will pay a bit more to book deluxe so the upgrade will be executive. By doing so they honour us with the full lounge benefit. They are very friendly if you know them and they got good memory on the guest at executive floor at least they recornise me on my second call.

lee_apromise

That's interesting, I stayed at these 2 hotels last month and I received room upgrade at both properties. Novotel Fenix Silom even gave me a welcome drink.

yauee

That was very good for you. My first stay with them was sometime around last October/November when they just started. Things might had been improved which is a good sign for them. I am just sharing my experience.

SeamasterLux

Good evening,

I have A Club Platinum and here are the recent perks I've had (or no perks)

Sofitel Paris Le Faubourg:
- 4 categories upgrade from Superior room to an apartment designed by Didier Gomez

Sofitel Paris Champs Elysees (not a sofitel anymore):
- nothing, terrible service

Sofitel Seminyak (not a sofitel anymore):
- max upgrade from Deluxe room at 99$ a night to a Beachfront 100 sqm Villa, quite sweet

Sofitel Luxembourg le Grand Ducal:
- one category room upgrade
- staff not that nice and slow

Sofitel Marrakech Palais Imperial:
- max upgrade from Superior room to Opera suite with 2 bedrooms (total 90sq m)

Sofitel London:
1 category room upgrade

Pullman Paris Tour Eiffel:
- ...... upgrade to what's supposed to be an executive floor (without executive amenities). It actually goes back to when this hotel was a Hilton and it used to be quite nice with a Hermes shop, a hair dresser, a kiosk and so on. Anyway, nothing to be seen there.

Pullman Paris Rive Gauche:
- upgraded from Standard to Superior, nothing outstanding at all

TheShis

Well done!!! Can you join me on my future trips?

SeamasterLux

Well I don't fit in a luggage. Maybe in a Vuitton trunk though.

I forgot to add that perks at Novotel, Ibis and Mercure were close to nothing apart from the fact that I usually get an executive room at Novotel (or free internet at least)

stimpy

Do you book under a corporate rate? That would probably explain the free internet.

SeamasterLux

Never with ACCOR

What's more, the corporate rate of my company just sucks with pretty much all hotels (-10%) apart from IHG (-30%).

abhilife2001

I only stay in Accor hotels when its under corp rates and there is no other option..
But my corp does not have sofitels in most places.. mostly mercure, novotel and adagio so upgrades get very restrictive specially since most stays in Europe where these hotels dont go out of their way for A-club elites..

SeamasterLux

Couldn't agree more... Sofitel are overpriced, especially in Paris.
It's a pity my company has terrible corporate rates pretty much everywhere. Don't understand why given the global number of employees that is just huge.

In any case, I'd definitely prefer to have SPG Gold than A Club Plat, that's for sure.