The Fairmont Hotel Macdonald
Feb 24, 2011, 5:40 pm
#16
Join Date: Oct 2008
Location: YVR
Posts: 640
What's happening with the MGMT at this hotel lately?
Luis left (No clue if he moved to another Fairmont) and since my SO started working out of Edmonton this year I managed to get a corp deal with him for about 25 nights a year with a ceiling rate for her.
She needs to book about 10 rooms nights and has talked to 3 different ppl at the hotel to secure these bookings and been promised 3 calls back but nothing yet now for two weeks!
She is fed up dealing with this even though her last 2 stays were very enjoyable. Luckly I'm a Fairmont fan and told her to try one more time tmrw but I guess the Mac must be fully booked since it takes at least 4 calls for a frequent guest to make a rez
Luis left (No clue if he moved to another Fairmont) and since my SO started working out of Edmonton this year I managed to get a corp deal with him for about 25 nights a year with a ceiling rate for her.
She needs to book about 10 rooms nights and has talked to 3 different ppl at the hotel to secure these bookings and been promised 3 calls back but nothing yet now for two weeks!
She is fed up dealing with this even though her last 2 stays were very enjoyable. Luckly I'm a Fairmont fan and told her to try one more time tmrw but I guess the Mac must be fully booked since it takes at least 4 calls for a frequent guest to make a rez
Feb 24, 2011, 8:24 pm
#17
Join Date: Feb 2009
Location: MSY
Posts: 312
What's happening with the MGMT at this hotel lately?
Luis left (No clue if he moved to another Fairmont) and since my SO started working out of Edmonton this year I managed to get a corp deal with him for about 25 nights a year with a ceiling rate for her.
She needs to book about 10 rooms nights and has talked to 3 different ppl at the hotel to secure these bookings and been promised 3 calls back but nothing yet now for two weeks!
She is fed up dealing with this even though her last 2 stays were very enjoyable. Luckly I'm a Fairmont fan and told her to try one more time tmrw but I guess the Mac must be fully booked since it takes at least 4 calls for a frequent guest to make a rez
Luis left (No clue if he moved to another Fairmont) and since my SO started working out of Edmonton this year I managed to get a corp deal with him for about 25 nights a year with a ceiling rate for her.
She needs to book about 10 rooms nights and has talked to 3 different ppl at the hotel to secure these bookings and been promised 3 calls back but nothing yet now for two weeks!
She is fed up dealing with this even though her last 2 stays were very enjoyable. Luckly I'm a Fairmont fan and told her to try one more time tmrw but I guess the Mac must be fully booked since it takes at least 4 calls for a frequent guest to make a rez
Feb 25, 2011, 7:04 pm
#18
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Good talking to you today Kokinos!^ Louis was a personal friend of mine.. not good to see him go. Hopefully, I was able to help you out.
Feb 28, 2011, 8:48 pm
#19
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
What's happening with the MGMT at this hotel lately?
Luis left (No clue if he moved to another Fairmont) and since my SO started working out of Edmonton this year I managed to get a corp deal with him for about 25 nights a year with a ceiling rate for her.
She needs to book about 10 rooms nights and has talked to 3 different ppl at the hotel to secure these bookings and been promised 3 calls back but nothing yet now for two weeks!
She is fed up dealing with this even though her last 2 stays were very enjoyable. Luckly I'm a Fairmont fan and told her to try one more time tmrw but I guess the Mac must be fully booked since it takes at least 4 calls for a frequent guest to make a rez
Luis left (No clue if he moved to another Fairmont) and since my SO started working out of Edmonton this year I managed to get a corp deal with him for about 25 nights a year with a ceiling rate for her.
She needs to book about 10 rooms nights and has talked to 3 different ppl at the hotel to secure these bookings and been promised 3 calls back but nothing yet now for two weeks!
She is fed up dealing with this even though her last 2 stays were very enjoyable. Luckly I'm a Fairmont fan and told her to try one more time tmrw but I guess the Mac must be fully booked since it takes at least 4 calls for a frequent guest to make a rez
The service was terrible at the hotel. I had one problem after another during my stay 2 weeks ago.
Also of note - the main dining room is closed and will be indefinitely due to water damage.
Feb 28, 2011, 11:28 pm
#20
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Hopefully the ball room isn't damaged. The empire brunch and service is always excellent, and worth every penny of the $47 pp IMO.
Mar 1, 2011, 9:17 am
#21
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
The hotel's website says "Please note that due to Ice and Snow Damage the Harvest Room is currently closed for repairs until further notice."
There is not currently any repair work underway. They are still waiting for competing enginering reports to sort out what insurance coverage, if any, they may have to pay for the repairs.
Mar 1, 2011, 11:13 am
#22
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Sadly, my visit to this property for dinner on Saturday night was less than enjoyable. The restaurant is closed indefinitely as mentioned, the small lounge was packed and the service was awful - my bartender/server looked 19ish and I felt like I was at Moxie's for dinner.
The appetizer was disappointing, the main was pretty good and the dessert was terrible. Moreover, the $25 Plat cert was valued at $23 CAD. Only at the Fairmont Macdonald.
The appetizer was disappointing, the main was pretty good and the dessert was terrible. Moreover, the $25 Plat cert was valued at $23 CAD. Only at the Fairmont Macdonald.
Mar 1, 2011, 11:17 am
#23
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Sadly, my visit to this property for dinner on Saturday night was less than enjoyable. The restaurant is closed indefinitely as mentioned, the small lounge was packed and the service was awful - my bartender/server looked 19ish and I felt like I was at Moxie's for dinner.
The appetizer was disappointing, the main was pretty good and the dessert was terrible. Moreover, the $25 Plat cert was valued at $23 CAD. Only at the Fairmont Macdonald.
The appetizer was disappointing, the main was pretty good and the dessert was terrible. Moreover, the $25 Plat cert was valued at $23 CAD. Only at the Fairmont Macdonald.
All employees seem a bit young there.. but that's ok.. I like staying at the Mac, and find it to be a treat visiting Edmonton. The river view and brunch what attracts me there.
Mar 2, 2011, 8:28 am
#24
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
Maybe this explains it:
Are you a seasoned hotelier ready for the next step in your career? We are looking for the next Director of Operations at Fairmont Vancouver Airport, The Fairmont Winnipeg and The Fairmont Hotel Macdonald. Apply today - http://linkd.in/eD2y5n
Are you a seasoned hotelier ready for the next step in your career? We are looking for the next Director of Operations at Fairmont Vancouver Airport, The Fairmont Winnipeg and The Fairmont Hotel Macdonald. Apply today - http://linkd.in/eD2y5n
Mar 2, 2011, 10:39 am
#25
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Maybe this explains it:
Are you a seasoned hotelier ready for the next step in your career? We are looking for the next Director of Operations at Fairmont Vancouver Airport, The Fairmont Winnipeg and The Fairmont Hotel Macdonald. Apply today - http://linkd.in/eD2y5n
Are you a seasoned hotelier ready for the next step in your career? We are looking for the next Director of Operations at Fairmont Vancouver Airport, The Fairmont Winnipeg and The Fairmont Hotel Macdonald. Apply today - http://linkd.in/eD2y5n
Mar 10, 2011, 12:08 pm
#26
Join Date: Oct 2008
Location: YVR
Posts: 640
So I complained to corporate today about my SOs issues with this hotel. She tallied how many times she tried to contact the hotel and they took 36 days to get back to her after her 7 attempts. Yes thats right 36 days!!!
Not only did she have a great stay at the Delta Centre Suites a couple weeks ago but she doesn't even want to deal with the Mac anymore so I took things into my hands hoping we have a Dual Platinum relationship like AM has with his wife for 2012.
I also left a message with the GMs secretary to give him a heads up so I'm curious if we get a resolution or if this place really does need to be avoided by us. From the posts above it seems the Mac has many problems right now... hope they can work them out asap.
Not only did she have a great stay at the Delta Centre Suites a couple weeks ago but she doesn't even want to deal with the Mac anymore so I took things into my hands hoping we have a Dual Platinum relationship like AM has with his wife for 2012.
I also left a message with the GMs secretary to give him a heads up so I'm curious if we get a resolution or if this place really does need to be avoided by us. From the posts above it seems the Mac has many problems right now... hope they can work them out asap.
Mar 10, 2011, 6:49 pm
#27
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
So I complained to corporate today about my SOs issues with this hotel. She tallied how many times she tried to contact the hotel and they took 36 days to get back to her after her 7 attempts. Yes thats right 36 days!!!
Not only did she have a great stay at the Delta Centre Suites a couple weeks ago but she doesn't even want to deal with the Mac anymore so I took things into my hands hoping we have a Dual Platinum relationship like AM has with his wife for 2012.
I also left a message with the GMs secretary to give him a heads up so I'm curious if we get a resolution or if this place really does need to be avoided by us. From the posts above it seems the Mac has many problems right now... hope they can work them out asap.
Not only did she have a great stay at the Delta Centre Suites a couple weeks ago but she doesn't even want to deal with the Mac anymore so I took things into my hands hoping we have a Dual Platinum relationship like AM has with his wife for 2012.
I also left a message with the GMs secretary to give him a heads up so I'm curious if we get a resolution or if this place really does need to be avoided by us. From the posts above it seems the Mac has many problems right now... hope they can work them out asap.
Is there a front desk or front office manager you can deal with?
Mar 11, 2011, 4:51 pm
#28
Suspended
Join Date: Sep 2010
Location: San Diego
Programs: Delta PLAT, Marriot Plat, IHG Plat, SPG Gold, A couple of other airlines - pee on
Posts: 623
First night
Stayed there two nights when I got married. We had some sort of suite where the bedroom was upstairs and the sitting room was downstairs. Great hotel!
Mar 11, 2011, 6:40 pm
#29
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
It would be helpful to provide some dates in reference to your stay as all recent experiences have been well below expectations.
Mar 11, 2011, 6:46 pm
#30
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686