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PLEASE READ FIRST: FAQ1 Essential Information about Accor and ALL

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Old Apr 3, 2020, 10:58 am
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PLEASE READ FIRST: FAQ1 Essential Information about Accor and ALL

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Old Aug 12, 2021, 4:19 am
  #601  
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Join Date: Apr 2019
Location: Zagreb, Croatia
Programs: Accor ALL Platinum, Qatar Airways Privilege Club Platinum
Posts: 283
I always get them back immediately when I cancel the booking.
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Old Aug 17, 2021, 6:20 am
  #602  
 
Join Date: May 2020
Location: YUL
Programs: A3 *G, QR Plat, Accor ALL Diamond, Marriott Gold, Hilton Gold
Posts: 129
How long does it take for the gifted Gold status from a Diamond member to show up?

Last edited by bellerophontes; Aug 17, 2021 at 10:35 am
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Old Aug 17, 2021, 4:18 pm
  #603  
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Originally Posted by bellerophontes
How long does it take for the gifted Gold status from a Diamond member to show up?
Very quickly (a few days). The recipient of the "gift" receives an email.
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Old Aug 18, 2021, 2:14 am
  #604  
 
Join Date: May 2020
Location: YUL
Programs: A3 *G, QR Plat, Accor ALL Diamond, Marriott Gold, Hilton Gold
Posts: 129
Originally Posted by Goldorak
Very quickly (a few days). The recipient of the "gift" receives an email.
Thanks! And does the gifted status stay forever with the initial recipient or do I have to gift it anew every year?
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Old Aug 18, 2021, 1:00 pm
  #605  
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Originally Posted by bellerophontes
Thanks! And does the gifted status stay forever with the initial recipient or do I have to gift it anew every year?
Not forever as it is linked with the renewal of Diamond status of the other person. This year (2nd year of Diamond), it stayed with the 2020 recipient. So I believe it stays unless you want to change it, if you renew Diamond all the time.
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Old Sep 15, 2021, 8:52 am
  #606  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,264
Got an e-mail today that said "
From now on, as a member of ALL, any qualifying earn transaction will extend the validity of your points balance. It has never been easier to keep your Reward points!"

So are we good on e-Rewards or airline transfers or such officially extending expiration now? I've liked a number of Accor properties when I've ended up in their footprint but their North American presence is so limited that the stay within 12 months to prevent expiration requirement has been iffy for me.
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Old Sep 19, 2021, 11:29 pm
  #607  
 
Join Date: Jun 2007
Location: Paris
Programs: Flyingblue Platinum, All Accor Platinum, M&M Senator
Posts: 316
Hello, I have a booking starting 26december and check out 1st of january. Do you know if all nights will be counted to reach status in 2022 ?
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Old Sep 20, 2021, 1:51 am
  #608  
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Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 966
Originally Posted by PROACTIVE
Hello, I have a booking starting 26december and check out 1st of january. Do you know if all nights will be counted to reach status in 2022 ?
Yes, it is the date of the check-out that matters
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Old Oct 13, 2021, 12:33 pm
  #609  
siw
 
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
Some newbie questions which I cannot find the answers for. Just finished my first stay at an ALL hotel and after linking my Flying Blue and ALL accounts, so still a peasantry Classic status

1) I had the rewards points, status points and status nights added to ALL account 3 days after check-out. How long usually does it take for the Flying Blue Miles to be given?
2) Does the ALL program have soft-landing if status is not maintained at the end of a year?
3) Most (all) of my stays will be in the UK (domestic for me) and I pay in GBP. Are the rewards points calculated as follows:
3a) Total cost excluding the 12.5% value added tax
3b) Convert 3a to EUR
3c) EUR x (rewards points per 10EUR chart) = reward points

Thanks.

Last edited by siw; Oct 13, 2021 at 12:48 pm
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Old Oct 13, 2021, 1:07 pm
  #610  
 
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,731
Originally Posted by siw
Some newbie questions which I cannot find the answers for. Just finished my first stay at an ALL hotel and after linking my Flying Blue and ALL accounts, so still a peasantry Classic status

1) I had the rewards points, status points and status nights added to ALL account 3 days after check-out. How long usually does it take for the Flying Blue Miles to be given?

Thanks.
The FB integration appears to be broken right now. You will learn over time that Accor and IT projects have a rather poor track record.

Originally Posted by siw
2) Does the ALL program have soft-landing if status is not maintained at the end of a year?
I believe you drop down 1 tier if you don't requalify.

Originally Posted by siw
3) Most (all) of my stays will be in the UK (domestic for me) and I pay in GBP. Are the rewards points calculated as follows:
3a) Total cost excluding the 12.5% value added tax
3b) Convert 3a to EUR
3c) EUR x (rewards points per 10EUR chart) = reward points
Mostly. There can be other deductions, such as any local city taxes, or gratuities left on a meal charged to your room account, or purchases made at non-owned establishments within the hotel that you charge to your room account. Also, you will not earn any points on the portion of your account you paid with other points, so that value will be removed as well before calculating the spend on which points are awarded.

Last edited by CanadaDH; Oct 13, 2021 at 1:13 pm
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Old Oct 13, 2021, 1:12 pm
  #611  
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,918
Originally Posted by CanadaDH
The FB integration appears to be broken right now. You will learn over time that Accor and IT projects have a rather poor track record.
To be fair, I think the problem lies with FB for this case
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Old Oct 13, 2021, 1:55 pm
  #612  
siw
 
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
CanadaDH, Thanks for your quick and useful replies.
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Old Oct 15, 2021, 12:16 pm
  #613  
siw
 
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 755
It says in post #1 that reservations can be paid for with reward points and cash together. I just made a reservation in the ALL website (logged in) and at no point was there an option to use my points, so I had to pay 100% by cash. There was a page to purchases extras (breakfast, early check-in etc.) I had wanted to earn and burn rather than build up points. Are there special conditions to be able to use points? Thanks.
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Old Oct 15, 2021, 12:56 pm
  #614  
 
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Originally Posted by siw
It says in post #1 that reservations can be paid for with reward points and cash together. I just made a reservation in the ALL website (logged in) and at no point was there an option to use my points, so I had to pay 100% by cash. There was a page to purchases extras (breakfast, early check-in etc.) I had wanted to earn and burn rather than build up points. Are there special conditions to be able to use points? Thanks.
Try a couple of different properties and if there is no option to use points for any of them it's most likely they have put your account into restricted mode for security purposes. To get it unlocked you will have to reset your password and also send copy of ID by email. They will give you a specific email address to send it to.

I've had this happen a few times and I'm almost positive that it's Award Wallet thats causing the issue in my case.
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Old Oct 15, 2021, 12:57 pm
  #615  
 
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Dup post apologies
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