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PLEASE READ FIRST: FAQ1 Essential Information about Accor and ALL

Old Apr 3, 20, 10:58 am
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PLEASE READ FIRST: FAQ1 Essential Information about Accor and ALL

Old Mar 15, 11, 12:33 am
  #16  
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Accor 25+ Badge
 
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,377
Then you probably will not get points as the hotel has not been booked through the eligible channels: accorhotels.com, A-Aclub website, Ibis website or the hotel direct.
starflyergold is offline  
Old Mar 15, 11, 1:26 am
  #17  
 
Join Date: May 2007
Location: Singapore
Programs: A3 Gold, SQ Gold, AT Gold, Accor Silver, HHonors Diamond, I Prefer Elite, DISCOVERY Titanium
Posts: 472
Originally Posted by starflyergold View Post
Then you probably will not get points as the hotel has not been booked through the eligible channels: accorhotels.com, A-Aclub website, Ibis website or the hotel direct.
Just wondering if paid upgrade does it entitle for the points & qualify nights?
:-)
yauee is offline  
Old Apr 22, 11, 4:09 pm
  #18  
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Accor 25+ Badge
 
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,377
Just to let you all know that the FAQ has been updated, particularly the welcome addition of the Accor Concierge.

Also if folks have personal queries such as account problems, please PM her.
starflyergold is offline  
Old Apr 26, 11, 8:15 am
  #19  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Originally Posted by starflyergold View Post
Just to let you all know that the FAQ has been updated, particularly the welcome addition of the Accor Concierge.
Awesome! ^ Thank you very much !
AccorHotels Concierge is offline  
Old Apr 28, 11, 5:23 am
  #20  
 
Join Date: Sep 2003
Location: ATL
Programs: DL Diamond, AA Plat Exec, Hilton Gold, IHG Spire Ambassador & Marriott Plat
Posts: 756
I am confused by the inconsistency I see for how points are awarded.

All my bookings are made through Egencia the corporate part of Egencia and I accept that I get no points for the room however I would have expected points for the incidental expenses.

I normally do get these but a property I regularly stay at is now saying as its a tour operator rate even the extras I pay for don't earn points!!!

If this is so my loyalty is no longer being rewarded and I will need to find an alternative program to use and another chain to spend money with.

The T&C's are a little ambiguous in my opinion on this matter although the hotel in question has referred this matter to Paris for clarification.
Dan Dare is offline  
Old Jun 1, 11, 7:39 pm
  #21  
 
Join Date: Dec 2010
Programs: No status whatosever :-(
Posts: 28
Originally Posted by coffeeblack View Post
I want to try this too! haha... Did you find out it this worked out for you?
Unfortunately, not yet. My travel has been very limited this year and I didn't spend a single night in an Accor hotel in 2011 yet. So I didn't bother.
luckylex is offline  
Old Aug 7, 11, 11:22 am
  #22  
 
Join Date: Aug 2006
Location: ZRH, MNL
Programs: FB Silver, ANA, Accor Gold
Posts: 920
Expiring Platinum, what's next?

Hi folks, I did a search, but came out empty My questions:
  • If my platinum status expires, will I go down to gold or straight to the lowest level?
  • If I make a booking during platinum, will it retain that status even after my status has expired?

Thanks!
KL803 is offline  
Old Aug 8, 11, 2:38 am
  #23  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Originally Posted by KL803 View Post
Hi folks, I did a search, but came out empty… My questions:
  • If my platinum status expires, will I go down to gold or straight to the lowest level?
  • If I make a booking during platinum, will it retain that status even after my status has expired?

Thanks!
Dear KL803,
  • You will receive the status level that corresponds to your activity over the last 12 months. You will receive an email informing you of the membership change.
  • According to A|Club T&C : "If the Member’s status changes between the time the reservation is made and checkout from the hotel, the rules for granting A|Club points are those that are in effect at the time of check-out."
Regards,
Dieu ANh
AccorHotels Concierge is offline  
Old Aug 8, 11, 8:32 pm
  #24  
 
Join Date: Aug 2006
Location: ZRH, MNL
Programs: FB Silver, ANA, Accor Gold
Posts: 920
Dieu Anh, thank you for the prompt response!
KL803 is offline  
Old Aug 9, 11, 2:35 am
  #25  
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Accor 25+ Badge
 
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,377
Originally Posted by Accor Concierge View Post
Dear KL803,
  • You will receive the status level that corresponds to your activity over the last 12 months. You will receive an email informing you of the membership change.
  • According to A|Club T&C : "If the Members status changes between the time the reservation is made and checkout from the hotel, the rules for granting A|Club points are those that are in effect at the time of check-out."
Regards,
Dieu ANh
One would have thought a soft landing policy would be in operation. From platinum to gold, and from gold to silver.... At least that is what most loyalty programmes offer. (and acknowledging the fact that Accor still have not closed the infuriating loophole of "free" status codes floating around everywhere)
starflyergold is offline  
Old Aug 17, 11, 10:29 pm
  #26  
 
Join Date: Feb 1999
Location: Denver CO
Posts: 3,681
My A Club points will be a year old and therefore expire I late Nov. 2011. I am planning a stay at an Accord property in the first week of Dec. 2011. If I select a no-cancel, charge my card now rate in the next week for my Dec 2011 stay, will that start a new one year clock on the points I have now? Put another way, is it the pay date or the check-in date?

Thanks in advance.
Mountain Trader is offline  
Old Aug 18, 11, 2:15 am
  #27  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Originally Posted by starflyergold View Post
Accor still have not closed the infuriating loophole of "free" status codes floating around everywhere
Dear starflyergold,
I have sent your suggestions as well as FlyerTalk members' list of perks they would like to have as A|Club members to the A|Club department. Hopefully changes will be applied soon.

Originally Posted by Mountain Trader View Post
My A Club points will be a year old and therefore expire I late Nov. 2011. I am planning a stay at an Accord property in the first week of Dec. 2011. If I select a no-cancel, charge my card now rate in the next week for my Dec 2011 stay, will that start a new one year clock on the points I have now? Put another way, is it the pay date or the check-in date?

Thanks in advance.
Dear Mountain Trader,

Your stay will only be taken into account on the check-in date, according to the program's T&C, even if it's a prepaid stay. I recommend you to convert your points into A|Club rewards hotel vouchers https://secure.a-club.com/en/hotel-voucher.action or convert your A|Club points into Airline Miles : https://secure.a-club.com/en/transfe...e-miles.action before the expiration date.

Best regards,
Dieu Anh
AccorHotels Concierge is offline  
Old Aug 31, 11, 11:13 am
  #28  
 
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 800
Do I get the points if I pay with the voucher?

So I should book via their website, put in credit card and when I check in (or check out ) turn in the voucher, paid with credit card for remaining balance.

Thank you!
milemission is offline  
Old Sep 5, 11, 4:22 am
  #29  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Originally Posted by milemission View Post
Do I get the points if I pay with the voucher?

So I should book via their website, put in credit card and when I check in (or check out ) turn in the voucher, paid with credit card for remaining balance.

Thank you!
Hello milemission,

You won't get points if you pay with the voucher. For example, you have paid 60€ (a 40€ voucher + 20€ cash), you will only get points for the 20€ you have paid in cash (or credit card).

Please note that you cannot use vouchers for prepaid stays. I recommend that you book your room on our website (not prepaid rates), then secure your reservation with a credit card and pay your stay using your voucher.

Have a nice day!
Dieu Anh
AccorHotels Concierge is offline  
Old Nov 24, 11, 7:27 am
  #30  
 
Join Date: Aug 2002
Location: San Francisco
Posts: 2,088
I understand Etap hotels do not participate in A Club, so no points are earned. Do nights at Etap hotels, however, count toward elite re-qualification?
sfvoyage is offline  

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