MyPoints account deactivation
Dec 18, 1999, 5:27 pm
#1
Original Poster
Join Date: Aug 1999
Location: Washington State
Posts: 1,777
MyPoints account deactivation
When I tried to get my account balance, I got the message "Your account has been deactivated". Anyone else ever get this message? What should I do?
Dec 18, 1999, 6:57 pm
#2
Original Member
Join Date: May 1998
Location: Melbourne Australia
Posts: 1,390
Answer: PANIC!
No seriously...
The same thing happened to me. I think it is some sort of glitch. Try logging out of Mypoints and logging back in. I think it may work ok then.
cheers Peter
Dec 18, 1999, 9:27 pm
#3
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,298
I had the same problem this morning. After refreshing the member key, I was able to check my account balance without problems.
honu
honu
Dec 19, 1999, 10:04 am
#4
FlyerTalk Evangelist
Join Date: Nov 1999
Location: IAD
Programs: AA Lifetime Platinum
Posts: 27,067
Refreshing the key will allow you to see your account balance, but you will likely not be able to redeem.
Dec 19, 1999, 10:15 am
#5
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
It's happened to me too. Most likely, they know there is a glitch that needs to be ironed out.
------------------
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Addicted to airline miles? Check out: The Airline Mileage Workshop
Dec 19, 1999, 2:16 pm
#6
Original Poster
Join Date: Aug 1999
Location: Washington State
Posts: 1,777
Thanks a lot! No wonder I like flyertalk - I can always count on you folks for help.
I can now see my balance again. Whew! For a moment there, I thought I was booted from the program and would lose all my points.
I can now see my balance again. Whew! For a moment there, I thought I was booted from the program and would lose all my points.
Dec 20, 1999, 9:44 am
#7
Join Date: Apr 1999
Location: Cambridge, MA 02138
Posts: 2,103
I just got off the phone with MyPoints because my account has been listed as "disabled".
Apparently, something happened this weekend to a number of accounts and has caused this problem. I was trying to redeem some MyPoints points for a reward and have run into all sorts of problems.
They said that this 'glitch' should be fixed in the next few days. I asked them to post something on the main home page of MyPoints explaining this problem because it appears to affect lots of people..
Stay tuned...
Apparently, something happened this weekend to a number of accounts and has caused this problem. I was trying to redeem some MyPoints points for a reward and have run into all sorts of problems.
They said that this 'glitch' should be fixed in the next few days. I asked them to post something on the main home page of MyPoints explaining this problem because it appears to affect lots of people..
Stay tuned...
Dec 20, 1999, 11:45 am
#8
Original Poster
Join Date: Aug 1999
Location: Washington State
Posts: 1,777
I left a message over the weekend for Jason at MyPoints Customer Service. He called me around 10 this morning and told me my account was now operational.
A quick response via telephone! And lately I have had fairly good luck resolving other items via email. I like this new trend in MyPoints customer service.
A quick response via telephone! And lately I have had fairly good luck resolving other items via email. I like this new trend in MyPoints customer service.
Dec 20, 1999, 11:55 am
#9
Join Date: Apr 1999
Location: Cambridge, MA 02138
Posts: 2,103
I just re-checked, and it looks like everything is now fixed.. I was able to request my reward...
Yes, I concur - things are looking better at MyPoints.
Yes, I concur - things are looking better at MyPoints.
Dec 21, 1999, 8:22 pm
#10
Suspended
Join Date: Jul 1999
Location: BKK, STL, ORD
Posts: 308
anyone doing mypoints should have the remove member key link bookmarked or in their favorites. Romoving themember key and then loggin back in solves many problems by refreshing both your cookie and their database. Here is the link for you all:
http://www.mypoints.com/mp/memberSer...ReturnLoc=1000
cheers,
tummyg
http://www.mypoints.com/mp/memberSer...ReturnLoc=1000
cheers,
tummyg
Dec 29, 2017, 5:18 am
#13
Join Date: Dec 2017
Posts: 5
I just got off the phone with MyPoints because my account has been listed as "disabled".
Apparently, something happened this weekend to a number of accounts and has caused this problem. I was trying to redeem some MyPoints points for a reward and have run into all sorts of problems.
They said that this 'glitch' should be fixed in the next few days. I asked them to post something on the main home page of MyPoints explaining this problem because it appears to affect lots of people..
Stay tuned...
Apparently, something happened this weekend to a number of accounts and has caused this problem. I was trying to redeem some MyPoints points for a reward and have run into all sorts of problems.
They said that this 'glitch' should be fixed in the next few days. I asked them to post something on the main home page of MyPoints explaining this problem because it appears to affect lots of people..
Stay tuned...
Dec 29, 2017, 5:26 am
#14
Join Date: Dec 2017
Posts: 5
It's not resolved yet for my case... Any one post contact details for my points..
Dec 29, 2017, 5:37 am
#15
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
...so, is 18 years and one week an all-time board record for necroing a thread? I suspect you could find something on Usenet that's far, far older but in terms of message boards? This is pretty impressive.
(An IT glitch going unresolved for 18 years would also be impressive.)
(An IT glitch going unresolved for 18 years would also be impressive.)