confusion with 'e'
i think the confusion is the OP is using 'emiles' when she means 'miles' from erewards. I am having a similar problem. The T&C state the limit on frequency of redemption for each airline. My previous redemption for that airline falls outside the limit. yet, when I go to redeem it tells me I have had a redemption within the limiting period and am therefore ineligble! I haven't bothered to follow up because I have enough various airlines that I can use the miles on as to make it a minor annoyance... still it would be interesting to know if others have encountered this and if there is a workaround or if they contacted CS and got a fix.
thanks