Location: LIT (Little Rock)
Status: Pres Club
Reserved: Full Size
Received: Jetta

I got there and they didn't have anything full size when I went to the Preferred booth. He said I could have "anything from this row here" as he pointed to a row of cars. I had a few great choices: Aveo, Cobalt, Mustang, Sonata, Jetta and a few other (sub) compacts. I asked for the Sonata and was told it was already assigned to someone. I asked for the other Sonata that was parked right by the booth and was told that wasn't available either. I then asked for the Mustang, but they couldn't find the keys for it. I said, "fine, whatever keys are laying by your computer, I'll take that so I don't have to wait forever." It was the Jetta, which sucked, but oh well. When I checked my e-receipt, they still charged me for a full-size, even though I was downgraded to an intermediate. I emailed customer service requesting my refund; we'll see how that goes.