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Old Jun 3, 08, 5:48 pm
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Join Date: May 2004
Location: DFW/DAL
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Posts: 20,540
Originally Posted by Sam - DFW View Post
i was booking a ticket on the phone to fly tomorrow.

i already had a one way reservation on hold from moments before calling, but the agent was in the process of changing the one way to a RT (using the same record locater).

while putting a lot of information into the record and changing my seat(s), the changes she had made (including payment by gift card, payment of the balance on credit card, seating, upgrade request) were dumped.

she said that it had something to do with corporate security and the original reservation being "cleared" by corporate security.

she had to take all the information again.

does anyone have an understanding of what she was referencing?
It sounds like the complaints about the FA in the other thread worked.
She got a job in ticketing.
mvoight is offline