Just got off the phone with the CHM desk.
The agent apologized for the poor service and was shocked that a manager had no idea about the Chairman's Club program. I made 2 additional reservations before mentioning the experience and I made it sound like more of an FYI than trying to 'pull rank' on the location for lack of a better term.
Very frusterating experience if you ask me, and I'm really not that picky about service. In hindsight I should have mentioned the non-manager from the same locaton that repeatedly called me his 'Bro' when inquiring about the reservation a few days in advance.
Oh well, its back to my regular spot for the next few rentals.
Off hand does anyone know why the CHM 1-800 number doesnt work in Canada? I always get bumped to the regular reservation desk and have to ask for a transfer.