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Old May 28, 08, 6:10 pm
Company Representative - Lufthansa Airlines
Join Date: Jun 2007
Location: East Meadow, NY
Programs: Official LH Real Person
Posts: 726
Hi Maria,

Very sorry for your family's loss (and particularly for your son). What can be done with your tickets depends all on the fare rules. Normally our call center can advise you, they can be reached at 800 645 3880. If you booked with a TA they may send you back there since your trip didn't start yet and any refunds have to be done by the issuing office for accounting reasons, even with cancellation fee.

If you haven't already rearranged your plans, please do PM me your booking code(s) and I will look at it for you tonight or tomorrow morning. You can PM or email me anytime but for urgent things PM is usually better since I don't get my FT email when I am out of the office, like now.

My condolences during this difficult time,
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