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Old May 28, 08, 5:13 pm
  #2  
pokeshot
 
Join Date: Aug 2006
Location: NUE
Programs: LH SEN (I miss my HON days), Sixt Diamond, everything else is silver by now
Posts: 139
Sad for your loss. For Z tickets you can cancel them for 300 Euros penalty.
As for rebooking Z on short notice, I've been standing at the ticket desk in tears when my first daughter died (as a HON) and LH still charged me full price. I wouldn't expect much.
The regular numbers apply. If your story is really true (no doubt) PM me and I'll call the HON line for you.

Pokeshot


Originally Posted by MariaSF View Post
Here's the story:
My son and I were going SFO-FMO in a couple of weeks, for him to visit his Oma and Opa. We have Z class tickets.

It turns out that my mother-in-law passed away yesterday, so obviously no vacation for my son.
Now what I need is:
- Cancel my son's ticket. Would a reimbursement be possible in this special case?
- Re-book my ticket for this weekend. Can I do it without paying "an arm and a leg"?
- Is there any specific office or phone number I could call?
- What kind of proof would they ask for?

Thanks
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