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Old May 28, 08, 4:58 pm
  #1  
MariaSF
 
Join Date: Oct 2006
Location: ZRH, exFRA/HD, ex-SFO, ex-MUC, ex-GRU
Programs: LH SEN
Posts: 674
Bereavement: what can LH do for me?

Here's the story:
My son and I were going SFO-FMO in a couple of weeks, for him to visit his Oma and Opa. We have Z class tickets.

It turns out that my mother-in-law passed away yesterday, so obviously no vacation for my son.
Now what I need is:
- Cancel my son's ticket. Would a reimbursement be possible in this special case?
- Re-book my ticket for this weekend. Can I do it without paying "an arm and a leg"?
- Is there any specific office or phone number I could call?
- What kind of proof would they ask for?

Thanks
MariaSF is offline