[*]Waitlisted customers will have an upgrade priority that is just below paid First/BusinessFirst customers. When applicable, the waitlist priority (which is driven by the Elite status of the account from which the miles were redeemed) and the time of booking will be the tie-breakers.
Thank you!!!
GREAT!!! so frustrating before when I could get a free BF ticket but no success when trying to upgrade a paid ticket, with upgrade fees and miles