I'm sure Karen will give the good side of the miles redemption equation it's due space but you have to remember, problems are newsworthy and not the mundane.

Can anyone imagine these titles as headlines?

Man drives home and gets there safely (with picture of the guy's car parked in the driveway)

Woman buys new TV, has problems, sends it in for a warranty repair and it comes back working better than new.

Bill Clinton found in Oval Office without an intern.

It wasn't long ago that there was plenty of howling around here about the need to get media exposure for all the devaluation that was going on in the airline and hotel programs.

As they say, the squeaky wheel gets the grease.

In the spirit of full dislosure, I do publish a newsletter.