I hate it too... why can't it just recognize my phone number via CallerID like some credit card companies do?
I'm glad (maybe not the best choice of word) to see I am not the only one who has had the problems. I'm not enamored with the decisions of many companies to go to the audible-recognition (or whatever the technical term might be) systems. I don't like having to give information in a loud enough voice that anyone within earshot can discern, and that disdain is exacerbated by systems that STILL cannot get it right even when I follow their stupid processes...
Give me an old fashioned system that I can bypass with one push of a button. If I am calling in, then that says there was something I could not get online and I will be needing a human.