Originally Posted by
tommy777
Just talked to Eurobonus. EBGs and EBPs are absolutely welcome to use the fast track. The LHR station will get a special message later this week on the current rules
Well, that's great but it seems like shooting on the wrong target.
There are
clearly discrepancies between different web sites. The SE site still does not allow EBG to use fast track at LHR.
And the person answering the e-mails probably checked the SE site and answered based on that. These are helpdesk persons, they don't have experience of all the airports etc. Give them proper information to begin with.
So if SAS/Eurobonus could ensure that the websites are updated correctly and are similar between versions
then a giant step is taken. And how much I like to discredit SAS IT this is not their fault. The IT-department should not own the information.