Originally Posted by
canuck_in_pa
Is your issue with Expedia or with the actual Thank You Network reps?
I get great service from the TYN people. It's the Expedia reps that have been really inconsistent.
I found TYN people very good friendly and thorough. Expedia on the other is very problematic. Their reservation system can not price all of the itineraries. The prices on Expedia can be much higher than the airline website and higher than the price limit which will force you to use more points.
I like the fact that my reservations show up on the Continental website before I even complete my conversation with the TYN rep. I don't about CX but Continental is more than happy to change your reservations for that change fee.