Old Apr 18, 08, 6:51 pm
  #1  
yuchung5
 
Join Date: Jul 2005
Location: TPE, MNL
Programs: AA lifetime GOLD, but still an AA Baby compare to people here. CX nobody. BR Silver.
Posts: 977
How is ThankYou Network's service for you?

I booked a ticket using fix point 2 weeks ago.
It took TYN more than a week to email me the itinerary.
I called about 3 times for itinerary but all they said was "I will email them to get your itinerary emailed. Let's make sure we have the right email address.".

Now I want to change the ticket, I have to wait up to 48 hours to have someone call me back. If they don't call me back, I can call back again, and the agent will email them again to call me back for another 24 hours.

Why does everything take so long? What if I need to change to tomorrow departure?
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