Originally Posted by
mauld
( PS- I am a woman who is generally not very agressive when it comes to freebies)
Don't let the woman thing be part of it - women can be aggressive about bad service.
It's probably too late for much result (you should have asked on the spot), but I would have said, upon receiving the bill for the coffee, "the front desk is comping my drink since I have to wait for my room to be ready." Upon the second delay, I would have asked what the problem is and, if the problem was that an upgraded room wasn't available, I would have asked if a regular room is available. If not, I would have told them I'm having a second drink on them.
It's better to resolve this sort of thing on the spot. That said, you *might* get some results writing to HQ or the hotel manager since you are elite.