Originally Posted by
anaugle
I had a similar experience, although it ended being quite a bit more embarrassing than just a declined charge.
(...) They called Amex which, of course, had no record of any attempt to make the charge. (...)
I wrote letters to Amex and the airline. I got a crummy corporate apology letter from Amex ("...we're sorry that happened to you...but it's not our fault..."). The airline gave me a f/c ticket home the next day, $500 in flight credit, and 100,000 ff miles. I guess a platinum frequent flier is worth more to a bankrupt airline, than a $100K/year Amex cardmember is to American Express.
If it was airline staff's mistake (since Amex didn't decline the charge) ... why should Amex in your point of view do anything else than sending a letter