I'll bet it was your mention of "flyertalk.com" that got their attention!!
They fear informed flyertalk members!
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by KevinB:
UPDATE
Just got off the phone with Hertz... They called to say they have been investigating the whole situation - and reading Flyertalk....
They sounded concerned about the whole issue, and have had programmers working on making sure the situation doesn't happen again.
I must say that it was nice to see that Hertz was paying attention.
KevinB</font>