I think the 1K Voice email office is just a small room with two people working in it and a big wheel or fortune type thing. Every email they get complaining about something they spin the wheel to see what compensation you get: $200 voucher, $300 voucher, 2 e-500's, 1 CR1, 2 CR1s, 1 SWU, 2k miles, 5k miles, etc.