The Star Treatment:
Flying Like Jennifer Aniston
How the Air-Travel Industry
Pampers and Protects VIPs;
Paying for Celebrity Status
In the Middle Seat column. We all know about the Concierge Key and Five Star Levels. And 99% of us aren't eligble for either. So why mention the phone number??
http://online.wsj.com/article/SB1207...l?mod=djemseat
For subscribers only...
American Airlines Five Star Service page now on aa.com:
link
Five Star Service Reservations
877-5STAR-02
To make a Five Star Service reservation, call 877-5STAR-02 (578-2702). Representatives are available seven days a week to take your reservation between 5 a.m. and midnight, Central time. You may also contact us via email at
[email protected].
An e-mail confirmation will be provided for all reservations. Major credit cards are accepted for payment.
MODERATOR NOTE
Five Star Service is described by AA as
PERSONAL 1-ON-1 AIRPORT ASSISTANCE
CONTACT: 877-578-2702 5 a.m. and midnight, Central time, 7 days a week. Email at
[email protected].
Five Star Service includes the Admirals Club lounge, and to American's Flagship® Check-in service where available. "The discreet and expedited check-in process offers personal access to agents for assistance with check-in and bag check, and a separate security line when flying through Los Angeles International Airport and now Miami International Airport." Available (updated Aug 2012) at:
LOCATIONS:
United States
Boston - Chicago O'Hare - Dallas Fort Worth - Miami - Los Angeles - New York Kennedy - New York LaGuardia - San Francisco - Washington, D.C. Reagan
International
Buenos Aires, Argentina - London Heathrow, England - Milan, Italy - Tokyo-Narita, Japan - Sao Paulo, Brazil
PRICING depends on airports: Five Star Pricing** for the following:
Los Angeles (LAX), Miami (MIA), New York Kennedy (JFK), and New York LaGuardia (LGA): $250– 1 Adult
Boston (BOS), Chicago (ORD), Dallas/Fort Worth (DFW), San Francisco (SFO), and Washington Reagan (DCA): $250 – 1 Adult
Buenos Aires (EZE), London Heathrow (LHR), Milan (MXP), Narita (NRT), and Sao Paulo (GRU): $300ˆ – 1 Adult
Additional Travelers: $75 - Each Additional Adult; $50 – Each Child (age 17 years and under) (regardless of airport)
ˆTaxes may apply based on destination. Five Star Service customer is responsible for all taxes and fees.
Services included in Five Star Service:
DEPARTURE ASSISTANCE
- Coordinate with Car Service
- Curbside Meet & Greet
- Assist with Check-in
- Expedite through Security Queue*
- Admirals Club Lounge Access
- Pro-active Flight Monitoring and Priority Re-Accommodation during Delays
- Escort to Gate
- Coordinate Special Requests with In-Flight Crew
- Pre-Boarding Assistance
* Where available
"You will be greeted at your arrival gate and escorted to your departure gate. Or, if you have more time, your escort will take you to the nearest Admirals Club Lounge for some R&R before the next leg of your journey.
- Arrival Gate Meet & Greet
- Admirals Club Lounge Access
- Pro-active Flight Monitoring & Priority Re-accommodation During Delays
- Escort to Gate
- Pre-Boarding Assistance
- Assistance Available For Interline Connection*
- * Escort to interline connection will be provided when AA has access to other airport concourses.
Greeting at your arrival gate, escort through immigration and customs and/or baggage claim.
- Coordinate With Car Service
- Arrival Gate Meet & Greet
- Escort Thru Immigration and Customs For International Arrival*
- Admirals Club Lounge Access**
- Escort To Baggage Claim
- Assist Luggage Retrieval***
- Escort & Assist To Car Service
* Escort through Customs and Immigration will be provided when American Airlines has access to these airport secured areas. Five Star Service cannot expedite access through Customs and Immigration.
** Unable to provide lounge access on international arrivals
*** At international destinations, porters maybe be required at additional charge depending on number of bags checked.
to aa.com FSS page; click on Terms and Conditions to see full T&Cs.
See
this post for an August 2012 experience with FSS by a member who uses a wheelchair and flew during a time of significant IRROPS due to a tropical storm / hurricane.
** Pricing current as of 10/21/2013.