FlyerTalk Forums - View Single Post - Satisfactorily resolved: accidentally booked

Mar 27, 2008, 9:49 am

#8

KENNECTED

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Join Date: Oct 2003

Location: New York, NY

Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred

Posts: 10,869

Quote:

Originally Posted by 3544quebec

Based on what the OP posted Downunder girl is right.
The agent told the OP that internet booked rates are always non-refundable; Downunder girl holds ten internet booked rates that are refundable.
Ergo, the agent was wrong.

You're missing the "prepaid" word.
From the OP post

Quote:

...Internet booking and how it's always prepaid and can never be refunded.....

That leads me to believe that the OP, booked a Internet Only Rates - Fully Prepaid, Cancel Rules Apply, No Changes Allowed rate which would be NON REFUNDABLE.

In any event, I hope the OP contacts customer service or the hotel directly and is able to get a refund for this error.