Old Mar 27, 08, 9:49 am
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by 3544quebec View Post
Based on what the OP posted Downunder girl is right.
The agent told the OP that internet booked rates are always non-refundable; Downunder girl holds ten internet booked rates that are refundable.
Ergo, the agent was wrong.

You're missing the "prepaid" word.
From the OP post

...Internet booking and how it's always prepaid and can never be refunded.....
That leads me to believe that the OP, booked a Internet Only Rates - Fully Prepaid, Cancel Rules Apply, No Changes Allowed rate which would be NON REFUNDABLE.

In any event, I hope the OP contacts customer service or the hotel directly and is able to get a refund for this error.
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