Old Mar 27, 08, 9:04 am
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by Downunder girl View Post
I hope it works out for you, that is

"....gave me a lecture on internet booking and how it's always prepaid and can never be refunded".

I am currently holding about 10 SPG reservations (at Sheraton, LM, Westin & Four Points) and they are ALL refundable, covering coast to coast USA, and SYD. I would not have booked otherwise, so that CS person doesnt know what she is talking about. Report her, she had no reason to be so rude to you .
The rate the OP booked was probably a non refundable/prepaid rate. He used tomorrow (today) so the first rate to appear was most like an refundable/prepaid rate.

So based on what the OP wrote, the CS agent is correct. Downunder, putting aside the fact the CS agent was rude, why report her for stating the facts??

I would just call customer service to see if they can intervene.
KENNECTED is offline