Old Mar 27, 08, 7:34 am
Downunder girl
Join Date: Jul 2007
Location: Sydney, Australia
Programs: VA Gold, UA, SPG Gold, HH Diamond, Marriott Gold, IHG Ambassador
Posts: 3,644
I hope it works out for you, that is

"....gave me a lecture on internet booking and how it's always prepaid and can never be refunded".

I am currently holding about 10 SPG reservations (at Sheraton, LM, Westin & Four Points) and they are ALL refundable, covering coast to coast USA, and SYD. I would not have booked otherwise, so that CS person doesnt know what she is talking about. Report her, she had no reason to be so rude to you .
Downunder girl is offline