I've had a 100% record on these, either automatically or on raising a query, until I got this for a UK stay:
"Thank you for your request for an adjustment to your Priority Club® Rewards account.
Priority Club credit is awarded for all room rates within 30% of the hotel’s non-discounted rate. Unfortunately, your room rate was deeply discounted and did not qualify for credit.
For your convenience, a complete list of the Priority Club terms and conditions can be found online at
http://www.priorityclub.com/terms.
Should you need further assistance, please do not hesitate to contact us. Attached is the link to our service centers' phone numbers page:
http://www.priorityclub.com/contactus
Sincerely, "
I emailed back and forward on this for a while, getting responses such as "the rate per night is half the total and this is too discounted" until they asked for a copy of the bill.
I'd used an express check out and the bill hadn't arrived quickly, so I let it lie.
Then, when I was talking to a rep about something else, she asked me at the end if there was anything else she could help with and I just mentioned this. She immediately posted the 2 nights and, on checking later, I found I'd got my 4k bonus too.
Perhaps the suggestion should be; if someone says no, don't argue just go to someone else a day or so later.
ps. I thought the 30% rule was US only?