FlyerTalk Forums - View Single Post - EXPIRED: Earn up to Four Free Nights at Le MERIDIEN: redeem by 3/31/09
Old Mar 10, 2008, 2:00 pm
  #164  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by seanthepilot
Mr. Lurker,

I'm running into problems redeeming my LEMFN nights.

I'd booked at the Eden Hotel in Rome for this month, but needed to change to May. The nights were available, and I made/changed the booking, but the reservation is not able to be completed.

They are quoting the problem to be the increase in Category, from 6-7. I mentioned that the Eden Hotel is listed as a participating property and that the promotion does not seem to mention and category numbers in the terms and conditions. But was just sent an email regretfully declining the booking.

Are you able to confirm eligibility for those hotels listed as participating? Any advice?

thanks in advance,
Sean
Thanks for letting me know. An award has now been created for Category 7 hotels to be redeemed using LEMFN. I think if you call back now, you will get a different answer; however, if you don't, escalate it to a supervisor.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]
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