SW Cancellation Policy?
Oddly enough, I can't find the SW cancellation policy anywhere on their website.
I have two legs of trip (one trip, outbound and return) that I probably will cancel. One leg is refundable, one is not.
I tried to use the "modify flight" option, but it doesn't give a cancelling option.
I tried searching this forum but the relevant threads were several years old. From those I figured out I can probably (1) call up and cancel, or (2) be a no-show.
I may not know until the morning of the scheduled travel whether I need to go or not. Is it true that simply being a no show is the same as cancelling? (Sounds like a crazy policy, wouldn't they rather know if there is going to be capacity? And yes, I'll certainly try to call if time permits.)
Also, am I correct that either way (cancel or no show), I'll get a refund to my CC on the refundable portion, and a SW "credit" for the non-refundable portion?