Just a brief update. I received a reply to my email, the response was very fast (like the first day). Interestingly enough, they brought up the Feb. 15 start date of the promo (which I didn't mention) but credited me the extra 3,294 pts. because of the error showing the Jan. 31 start date (which I did mention). Satisfactory enough resolution for me. The conflicting dates still show on the website.