Originally Posted by
EasyEliteStatus
If you want an upgrade to a suite, contact the reservations manager directly...I believe her name is Brandi Lasanen.
Personally I am against this practice of having to contact each and every hotel beforehand to ensure proper upgrades. Most of my international stays are on SPG and IC this year due to the fact that they seem to appreciate elites and upgrades to suites are a
guaranteed benefit of the program.