<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by 1K-DFW:
Here's the problem. Many times I will have an itinerary containing conencting flights. For example, DFW-ORD-IAD. Normally, the agent will check me in all the way to IAD (if the upgrade has cleared) anddeduct 3 500 mile e-upgrades. However, the problem comes when the whole segment has not cleared. For example, if only DFW-ORD has cleared, the agent will pull 2 upgrades to ORD and put me on the waiting list for ORD-IAD. If the ORD-IAD portion happens to clear later then when the NF boarding passis issued at ORD, then the agent will pull 2 more 500 mile e-upgrades.
Now, is it fair to yank additional upgrades just because the second segment upgrade hasn't cleared all the way ? This is what seems to be happening automatically with the new process ?
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Here is the thing. If you are on the wait list in your PNR and it dosent clear before you check in the comptuer will prompt the agent what kind of certs dose the passenger want to use. If the agent tells the comptuer to use the 500 mile ecerts then you simply get your ug from dtw to ord and it pulls the 2 500 milers for the ug list out of chicago. If you clear then the computer collects them. If you dont clear...when the agents depart the flight the computer recredits the ug certs of passengers remaining on the ug list. There is not a comspericy in the works. Simply call if you have a problem once. MP can fix it.