Originally Posted by
cepheid
So, would this work for individual inconveniences, rather than entire planeloads? On our recent IAD-SFO, the audio jack was flaky (required holding the plug at all times), and we received a skykit. If we can do this online rather than mailing, it would be even easier... though I might prefer a paper voucher over an e-cert.
On the second screen there is an entry box for a code. I would enter your info on the first page, and then see if the code they are referencing comes from a skykit.